Ajulia Executive Search · 3 hours ago
Customer Quality Engineer
Arlington, TX
Full-time
Onsite
Mid Level
$80K/yr - $85K/yr
3+ years expAjulia Executive Search is an Executive Search Firm specializing in retained searches in multiple sectors. The Customer Quality Engineer serves as the primary liaison with customers on all product quality matters, ensuring customer satisfaction by managing quality issues and driving continuous improvement to meet customer requirements and industry standards.
ConsultingHuman ResourcesSearch EngineStaffing Agency
Responsibilities
Perform preventive maintenance, repair, and installation of industrial equipment, water systems, and facility Develop and maintain technical documentation, including Factory Acceptance Tests (FATs), Hardware Acceptance Tests (HATs), and other customer-required quality protocols
Serve as the primary point of contact for all customer quality-related inquiries and concerns
Lead investigations into customer complaints, nonconformances, and warranty issues
Conduct root cause analysis using structured problem-solving methodologies such as 5 Whys, Fishbone, and DMAIC, and implement corrective and preventive actions (CAPA)
Prepare and submit customer-required documentation, including 8D reports and quality alerts
Monitor, analyze, and report customer satisfaction metrics, including scorecards and audit results
Collaborate cross-functionally with Engineering, Manufacturing, and Supply Chain to resolve quality issues and improve product performance
Support customer audits and visits, ensuring compliance with quality standards and customer expectations
Drive continuous improvement initiatives to reduce defects and enhance overall product quality
Maintain accurate records of customer communications, complaints, investigations, and resolutions
Ensure compliance with ISO standards and other applicable regulatory requirements
Qualification
Required
Minimum of 3+ years of experience in a quality engineering role, preferably within a manufacturing or bioprocessing environment
Strong working knowledge of quality tools and methodologies, including FMEA, Control Plans, and inspection reports
Experience in customer-facing roles, managing and resolving quality-related issues
Proficiency in quality management systems and quality-related data analysis tools
Excellent communication, problem-solving, and interpersonal skills with the ability to work cross-functionally
Ability to travel to customer sites as required
Ability to lift up to 50 lbs
Willingness to work in a plant environment to conduct testing activities
Bachelor's degree in Engineering, Quality, or a related field
Preferred
Certifications such as CQE, Six Sigma, or Lean are preferred
Experience working with OEM or Tier 1 bioprocessing customers is a plus
Familiarity with industry-specific quality standards, including ISO 9001
Benefits
401(K)
401(K) matching
Dental insurance
Health insurance
Life insurance
Paid Time Off
Vision insurance
Company
Ajulia Executive Search
Ajulia Executive Search is a staffing and recruiting company that provides executive searches and staffing services.
51-200 employees
H1B Sponsorship
Ajulia Executive Search has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (5)
2020 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase