NEOGOV · 2 hours ago
Animal Care Dispatcher - Weekend Availability
San Bernardino, CA
Full-time
Onsite
New Grad, Entry Level
$44K/yr - $60K/yr
0+ years expNEOGOV is seeking qualified candidates for the position of Animal Care Dispatcher within the Department of Public Health, Animal Care Division. The role involves receiving and prioritizing emergency and non-emergency calls related to animal care, ensuring effective communication and response with animal control officers.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Collaborating with animal control officers to ensure they have the necessary information to respond to calls effectively and safely
Maintaining accurate records of all dispatch activities, including call details, officer responses, and outcomes
Directing callers to third-party agencies when appropriate
Managing bite investigations, including tracking bite reports, quarantines, health checks, and rabies control protocols
Coordinating and tracking rabies specimens sent for laboratory testing
Facilitating radio communications with field staff
Operating various animal control databases
Handling a multiline telephone system when primary call takers are unavailable
Supporting joint agency responses for field services
Managing after-hours phone messages from the professional answering service, creating service calls, and distributing messages to the appropriate staff
Qualification
Required
Must be willing and available to work on weekends
Must qualify under one of the following options: Option 1: Six (6) months of full-time equivalent experience providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints. Experience must be in a public service communications or dispatch center
Option 2: One (1) year of full-time equivalent experience providing customer service with responsibility for receiving, evaluating, responding to inquiries or complaints and, dispatching field services personnel. Experience must be in a call intake center or dispatch center
Preferred
Detail-oriented
Able to work efficiently in a fast-paced environment
Strong communication skills
Passionate about animal care and making a difference in the community
Benefits
Health, dental, vision, and life insurance
Variety of other voluntary benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase