NEOGOV · 3 hours ago
Voice Network Systems Support Analyst II*
San Bernardino, CA
Full-time
Onsite
Entry, Mid Level
$85K/yr - $118K/yr
2+ years expNEOGOV is seeking a Voice Network Systems Support Analyst II for the Innovation and Technology Department. The role involves analyzing, designing, modifying, and maintaining the County's telecommunications networks, as well as providing technical support for network hardware and software products.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Analyze, evaluate, test, recommend, customize and provide technical support for network hardware and software products
Install and implement Cisco VoIP hardware and software; analyze network hardware and software historical data and traffic patterns to improve network performance
Design network topology and work with staff to implement; develop and implement dialing and network routing strategy
Execute unified communication network troubleshooting, implements system upgrades; perform strategic planning and tactical disaster recovery
Prepare and submit reports as required by management
Analyze service levels, network capacity utilization, implement network and software changes/upgrades
Analyze Customer requirements and submit job quote requests to vendors
Evaluate vendor quote requests for accuracy and submit to management for purchase approval
Train coworkers and subordinates on new and existing technologies
Evaluate licensing needs and compliancy within Cisco and associated systems
Qualification
Required
Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, public or business administration, or a closely related field
A minimum of two (2) years of full-time equivalent work experience within the last five (5) years with Cisco VoIP networks and/or PBX networks which included responsibility for installation, maintenance, repair and upgrades
Preferred
Experience in Telephony and Data Infrastructures, Cisco UCS servers, VMWare, UCM and Unity Connection, and Networking
Strong problem solving and analytic skills
Strong interpersonal and communication skills
Ability to achieve goals through influence, collaboration, and cooperation
Benefits
Health, dental, vision, and life insurance
Variety of other voluntary benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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