Disabled Veteran Solutions · 1 day ago
Customer Service Representative - Remote
United States
Full-time
Remote
New Grad, Entry Level
$18.92/hr - $18.92/hr
0+ years expDisabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran-Owned Small Business delivering high-quality Business Process Outsourcing services. The Customer Service Representative provides support across various channels for a high-volume tolling services program, requiring strong communication skills and a customer-first mindset.
Call CenterConsultingCRM
Responsibilities
Handle high-volume inbound customer inquiries professionally and efficiently
Review and update toll account information
Process tolls, violations, disputes, and congestion pricing inquiries
Assist customers with account status, applications, and walkthroughs
Identify account types (residency-based, DMV-related, etc.) and ensure proper resolution
Create and document service requests accurately
Work suspended accounts to bring them current while educating customers on best practices
Collaborate with internal teams to fully resolve customer issues
Deliver consistent, high-quality customer service across all interactions
Qualification
Required
High school diploma required
Minimum 6 months of customer service experience (call center preferred)
Strong verbal and written English communication skills
Ability to navigate multiple systems and troubleshoot basic technical issues
Ability to pass background check and drug screening (no cost to candidate)
Dependable, professional, and able to adhere to strict scheduling requirements
Reliable, high-speed hard-wired (Ethernet) internet (Wi-Fi and satellite internet not permitted)
A private, dedicated workspace suitable for remote work
Ability to demonstrate computer proficiency via assessment and live Microsoft Teams session
Preferred
Associate degree or higher
Benefits
Paid training
Benefits available after completion of a 90-day probationary period
Company
Disabled Veteran Solutions
Disabled Veteran Solutions is a business process outsourcing company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase