State of Ohio · 9 hours ago
Public Utilities Customer Service Investigator
United States of America-OHIO-Franklin County-Columbus
Full-time
Hybrid
Entry Level
$25.77/hr - $25.77/hr
1+ years expThe State of Ohio is responsible for overseeing utility services through the Public Utilities Commission of Ohio (PUCO). The Public Utilities Customer Service Investigator will handle customer service inquiries, investigate complaints, and ensure compliance with regulations.
Government Administration
Responsibilities
Answer incoming hotline calls or chats from Ohio's utility customers and provide relevant answers and resources for approximately 4 hours a day
Investigate, conduct research, and analyze data, statistics, and information pertaining to customer service complaints for 4 hours day
Conduct interviews regarding customer service issues
Determine areas of non-compliance and prepare correspondence and reports documenting specific recommendations for corrective action
Educate customers and utility company representatives on the Public Utilities Commission of Ohio's position on rules and regulations interpretation
Qualification
Required
18 mos. trg. or 18 mos. exp. in customer service investigation; valid driver's license
Or 2 yrs. trg. or 2 yrs. exp. as investigator where experience does not correspond with cases/complaints/allegations to be assigned; valid driver's license
Or equivalent of the Minimum Class Qualifications for Employment noted above
Customer Service skills
Communications skills
Data Entry skills
Investigation skills
Listening skills
Verbal Communication skills
Time Management skills
Preferred
Inbound call center experience
Utility experience
Experience interpreting the Ohio Revised and/or Ohio Administrative Code
Strong time management skills
Benefits
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
Company
State of Ohio
Employment with the State of Ohio is more than ‘just a job’ – it is a privilege to serve our families, friends and neighbors who rely on us throughout our great state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beverlyn Johns, MS
Deputy Chief Operating Officer
Holly Drake
State Chief Information Security Officer
Recent News
2025-08-26
2025-08-06
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