American Airlines · 8 hours ago
MD, Inflight Dining Operations
Fort Worth, TX
Full-time
Onsite
Director/Executive
10+ years expAmerican Airlines is a leading airline company dedicated to providing exceptional travel experiences. The Managing Director of Inflight Dining Operations will lead the strategic transformation of onboard dining, overseeing catering logistics and enhancing customer satisfaction across numerous flights.
AerospaceAutomotiveTransportationTravel
Responsibilities
Provide strategic leadership in the execution of large-scale initiatives, including initial planning, financial analysis and justification, communication, implementation, monitoring, and continuous improvement
Manage global catering operations to ensure consistent and timely delivery of high-quality products by partnering with internal and external stakeholders including customer experience, procurement, airports, inflight, flight and catering business partners
Oversee significant catering logistics to ensure the right equipment is at the right place at the right time with continuously improving efficiency
In collaboration with business partners and internal stakeholders, reimagine the supply chain and business processes at commissaries and airline kitchens
Continuously evaluate customer satisfaction trends and refine our product offering to improve Net Promoter Scores
Engage Flight Attendants and customers in forums including town halls and focus groups to obtain feedback on improving the customer and team member experience
Collaborate across many workgroups including Customer Experience, Inflight, Marketing, Procurement, Government Affairs, IT, Corporate Communications, Premium Service, Airports, Flight and American Eagle Operations
Develop and enhance relationships with catering business partners and food service suppliers who are critical to operational delivery
Represent American at industry associations and trade groups to stay current with industry trends and new products
Lead and transform onboard revenue opportunity programs, including Food for Sale and other products
Lead galley packing efforts to ensure cart/container pack out is intuitive, efficient, flight attendant friendly, and safe
Develop a future roadmap of how inflight dining will transform with technology enhancements and process improvements
Create a culture within the team that models the American Airlines leadership values of caring, collaboration, development, results, and focus on the future
Qualification
Required
Bachelor's degree in Business Administration, Management, relevant field or equivalent work experience; Advanced degree preferred
10 years of progressive leadership experience, including leading multi-level teams and frontline employees
5 years leading global catering operations for a major airline or food supply chain at a major corporation
Demonstrates the highest standards or personal ethics and integrity
Ability to be an action-oriented, process and results-driven leader, with a natural aptitude for engaging employees and union leaders across multiple workgroups, as well as advocating and managing change
Ability to lead a team with oversight of a 24/7 operation
Ability to inspire new concepts and ideas that lead to a visionary and future-oriented mindset for the team
Demonstrated ability to deliver results while simultaneously managing multiple priorities and projects
Demonstrated expertise in process improvement and supply chain
Strong strategic problem-solving skills with a proven track record of exercising initiative, judgment, and discretion
Ability to translate data and metrics into measurable recommendations
Ability to bring people together to build and execute clear business plans
Proven ability to influence cross-functional teams with exceptional relationship-building skills demonstrated by the ability to grow and nurture relationships
Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities
Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
Ability to think strategically and use sound judgment and initiative in making decisions
Ability to build and facilitate relationships at all levels of the organization, both internally and externally
Ability to productively and proactively adjust to dynamic situations
Excellent verbal and written communication skills, with the ability to effectively and clearly communicate a strategic and tactical vision to all levels within the organization, as well as with external agencies and business partners
Ability to travel extensively for station visits, meetings with partners, and industry events
Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Access and other Company systems, as needed
Preferred
Advanced Degree
Six Sigma certification or experience
Knowledge of airline catering, inflight, or airport operations
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
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2026-01-22
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