National Car Rental · 9 hours ago
Evening Customer Service Return Agent - DAL Airport
Dallas, TX
Full-time
Onsite
New Grad, Entry Level
$15/hr - $17/hrNational Car Rental, part of Enterprise Mobility, is one of the top places to work and is currently seeking a Return Agent. The Return Agent will provide friendly and efficient service during the rental car process, ensuring customer satisfaction and managing vehicle returns.
LeisureRentalTransportation
No H1B
Responsibilities
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
Advise and review rental charges; and provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Thank customers using the prescribed dialogue
Inquire about service, satisfaction and document dissatisfaction
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned
Qualification
Required
Must be at least 18 years of age
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time
Apart from religious observation, must be available to work one the following schedules as part of an operational shift bid including weekends, nights and holidays Sunday-Thursday 3:00pm-11:00pm or Friday-Tuesday 3pm-11pm
Benefits
Paid time off
Employee discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Company
National Car Rental
National Car Rental is a rental car company that serves the daily rental needs of the frequent airport traveler.
Founded in 1947
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown1997-02-01Acquired
Recent News
2025-10-28
Research and Markets
2025-04-18
2025-04-02
Company data provided by crunchbase