TSI - Transworld Systems Inc. · 10 hours ago
Team Lead - Toll Remote
United States
Full-time
Remote
Entry, Mid Level
$18/hr - $18/hr
1+ years expTSI - Transworld Systems Inc. is seeking a Team Lead to facilitate team operations and improve team performance. The role involves managing collections staff, overseeing team meetings, and ensuring compliance with industry regulations.
AnalyticsCRMFinancial ServicesMarketingOutsourcing
Responsibilities
Exceeds all monthly collection goals assigned by management
Assists Collections Supervisor and Manager with forecasting monthly, quarterly and annual collection goals for each collector, by assigned client and/or business type
Manages the auto-dialer, letter campaigns and production logs
Assists with the preparation for, and the conducting of team meetings
Assists the Collection Manager with daily tasks to include building team strategies, escalated phone negotiations, reporting and performance tracking
Maintains performance and collection records on all Collection Specialists, including but not limited to collection activity, dollars collected, and goal tracking
Supervises, motivates and oversees collector call monitoring and training of assigned collections staff both one on one and in a classroom setting. Provide/document all training, and feedback provided to staff
Analyzes overall staff performance to determine strengths/development needs
Provides management with a summary weekly of completed activities and accomplishments
Maintains compliance with all client contractual requirements and policies
Successfully completes required Management Training courses and related projects
Ensures compliance with all Federal, State and local laws applicable to the collections industry as well as ACTH policies and procedures
Qualification
Required
High School Diploma, GED or equivalent required
Strong work ethic that exhibits high ethical and moral standards
Ability to supervise and effectively train staff members
Must be able to communicate effectively and manage time effectively to ensure production standards are always maintained
Preferred
A minimum of 1-year in a collector/production role preferred
Supervisory experience a plus
Collections systems knowledge a plus
Company
TSI - Transworld Systems Inc.
Transworld Systems Inc.
10001+ employees
H1B Sponsorship
TSI - Transworld Systems Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Angela Armstrong
Executive Vice President & General Manager
Recent News
2026-01-16
2025-09-16
2025-08-18
Company data provided by crunchbase