Valor Global · 8 hours ago
Customer Service Representative DES UI
United States
Full-time
Remote
New Grad, Entry LevelValor Global is a company that values its people and fosters a culture of growth and support. They are seeking a Customer Service Representative to assist callers with inquiries related to the Arizona Department of Economic Security programs, providing professional guidance and maintaining confidentiality while navigating multiple computer systems.
Customer ServiceInformation ServicesInformation TechnologyLead GenerationSales
Responsibilities
Respond to inbound calls from individuals seeking assistance with DES programs, online portals, or account-related inquiries
Provide general information, clarify processes, and guide callers through basic steps using scripted and approved resources
Document interactions accurately within internal systems
Navigate multiple applications to locate information, verify details, and support caller needs
Follow standard operating procedures, compliance requirements, and quality expectations
Escalate complex or sensitive issues to the appropriate teams
Maintain professionalism, patience, and clarity when supporting diverse populations
Protect confidential information and adhere to all state and agency guidelines
Qualification
Required
Strong written communication and reading comprehension
Impeccable attention to detail and organizational skills
Ability to work independently and maintain a steady task pace
Excellent time management and task prioritization skills
Proven reliability and accountability in a remote or structured environment
Adaptability to shifting priorities and evolving workflows
Experience with digital document systems or email platforms
Minimum internet speed: 25 Mbps download / 5 Mbps upload
Basic computer literacy: Comfortable using MS operating systems (Windows) and navigating settings
Troubleshooting mindset: Able to diagnose and resolve basic tech issues independently
Confident using browsers, search engines, and understanding online safety
Employment is contingent upon successfully passing a comprehensive background check
Preferred
Preferred internet speed: 50 Mbps download / 10 Mbps upload
Jitter threshold: Should be 15ms or lower — higher jitter may result in voice and streaming issues
Benefits
Medical, Dental and Vision plans; will start on the first of the month following hire date
Semi-monthly pay with monthly commission bonus potential
401K with matching up to 4%
Employee assistance program and Valor Helps
Earned PTO and sick time
Employee Referral Program
Paid training
Company
Valor Global
Valor Global provides Call Center solutions to our customers around the globe.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-05-24Acquired
Leadership Team
Dennis Brian
Chief Financial Officer
Brad Krinhop
Chief Commercial Officer
Company data provided by crunchbase