American Express · 23 hours ago
Director-Design Operations
New York, NY
Full-time
Hybrid
Mid, Senior Level
$144K/yr - $256K/yr
7+ years expAmerican Express is a company with a long history of innovation and commitment to its customers and colleagues. They are seeking a strategic, systems-minded Director of Design Operations to scale their design practice and enhance the customer digital experience across web and app platforms. This role involves partnering with various teams to drive clarity, efficiency, and alignment in design operations.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Architect and implement scalable systems, processes, and tools that support design planning, prioritization, and delivery across multiple workstreams, lines of business, and markets
Establish operating rhythms that support cross-platform (web + app) and cross-market (U.S. + international) execution—balancing global consistency with local nuance
Act as a strategic partner to design leadership and cross-functional stakeholders to align on goals, timelines, dependencies, and resource allocation
Build and lead a high-performing DesignOps team. Mentor program managers and operations specialists to drive excellence in execution and stakeholder management
Oversee the evolution and adoption of internal platforms (e.g., design systems, intake/triage portals, design production tracking) to support consistency, quality, and speed
Lead the development and ongoing refinement of the Enterprise Design & Research Scorecard. Ensure it reflects team priorities, drives accountability, and supports strategic planning
Establish and track KPIs to measure design impact, team health, and operational effectiveness. Use insights to inform planning, identify risks early, and improve ways of working
Foster a culture of transparency, inclusion, and continuous improvement. Champion rituals that support team cohesion, global collaboration, and creative momentum
Qualification
Required
7+ years of experience in design operations, program management, or related roles—preferably in enterprise or agency environments
Proven success in scaling design teams and operational frameworks in complex, matrixed organizations
Deep understanding of design and research practices, including UX, content design, user research and accessibility
Exceptional communication, facilitation, and stakeholder management skills
Experience with tools like Figma, Jira, Airtable, Mural, and design system platforms
A strategic mindset with a bias for action and a passion for enabling creative teams to thrive
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-25
CB Insights
2026-01-23
2026-01-22
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