Smith Chason College · 7 hours ago
IT Support Technician
Ontario, CA
Full-time
Onsite
Entry Level
2+ years expSmith Chason College is a private postsecondary institute with four locations throughout California and Arizona. The IT Support Technician will be responsible for installing and maintaining hardware, software, and medical equipment while providing exceptional customer service and technical assistance to staff and students.
Higher Education
Responsibilities
This position is onsite
Duties will include at times visiting multiple locations within a localized area
Serve as a point of contact for employees and students seeking technical assistance remotely, phone, and onsite
Provide exceptional customer service and resolve issues/requests as needed through documented processes within the IT department
Documentation of all support issues/requests, project tasks, and events
Accurate inventory management of all technical and medical equipment
Manage and troubleshoot issues/requests related to ISP, phones, network, servers, hardware, printer, medical equipment, etc. as directed by documented processes within the IT department
Manage and troubleshoot issues/requests related to Azure Directory, Exchange, and other Office365 products
Manage and troubleshoot issues/requests related to Instructure Canvas (LMS), Orbund (SIS) and Ultralinq/Studycast (PACS/DICOM)
Manage and troubleshoot issues/requests related medical equipment including ultrasound machines, EKG machines, etc. Manage repairs with third party vendors
Become knowledgeable to an advanced extent of all technology and equipment
Capable of being a team player. Will be willing to work onsite and remote with a full team of support technicians, specialists, managers, and directors
Communicate effectively to team members, supervisors, and the Campus Director
Provide timely delivery of projects assigned to this position
Attend all required meetings and school events
For events, technology preparation is needed weeks ahead. Be willing to commit and be the first one there, the last one to leave
Manage facilities by handling small tasks/issues (hanging picture frames, installing TV’s, etc.), obtaining quotes for larger tasks/projects, and managing facility projects
Will report directly to the IT Director
Qualification
Required
2+ years of experience in a technical support role
Knowledge of Microsoft Office365, Azure Directory, Exchange, etc
Knowledge of support desk software such as Zendesk
Knowledge of Windows-based/MAC hardware, mobile operating systems (Android, iOS, etc.), network configuration/troubleshooting (SonicWALL, Ubiquiti), and server configuration/troubleshooting (domain, file server)
Excellent customer service and communication skills
Company
Smith Chason College
Smith Chason College is a postsecondary vocational college that combines a legacy of educational experience with a real commitment to student success.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew High
Managing Director, COO, and General Counsel
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