Airbus · 1 hour ago
Customer Resolution Services Project Manager
Herndon Area, VA
Full-time
Hybrid
Mid, Senior Level
4+ years expAirbus is a leading aerospace company, and they are seeking a Customer Resolution Services Project Manager to join their team. The role involves leading strategic projects, driving operational efficiency, and contributing to the development of standardized processes within Customer Resolution Services.
AerospaceCommercialManufacturing
No H1B
Responsibilities
Lead projects (Such as CRS transformation, MMIP, ACE, etc.) in CRS. Key Stakeholder Management, Business Acumen, Customer Interaction which may involve multiple departments
Lead and deploy improvement projects with internal and external stakeholders as well as with Customers on demand
Lead the CRS Americas Processes Improvement among both Satair Channels (Red and Blue)
Shape the further development of Performance Management as a member of the Global CRS Performance Management Network in close collaboration with the COF leadership team to become a process and data driven Organization
Strategic Data Analytics: Analyze Data & KPIs (Skywise, SAP, Freshdesk, etc.) and identify opportunities for continuous improvement in CRS. Define and refine existing and new performance metrics, dashboards and KPIs to further support the operational performance of the 100 team members in CRS Americas and increasing Customer Satisfaction
Identify and drive innovation and digitalization opportunities in CRS, working closing with CRS leadership team and project managers in other regions
Seek continuous improvement, participation and/or lead of working groups/projects focusing on increased efficiency, efficacy and effectiveness (e.g. reduce tickets, increase quality of response, customer focus groups, etc.)
Support Head of Customer Resolution services in region daily business with recurring and non-recurring tasks
Qualification
Required
Bachelors' degree in Business or applicable field (Business, Project Management, Supply Chain Management or similar field) or equivalent experience
4+ years of customer service experience within a similar sized organization
Advanced level and understanding of financials and demonstrated knowledge with data and analysis
Demonstrated ability to develop business cases, drumbeat projects, deliverables and milestones
Customer Services, Logistics, Shipping within the Aerospace sector
Ability to travel up to 20% Domestic and International
Preferred
Project Management Experience (Airbus LBIP+, Agile)
Proven ability to lead successfully complex trans-functional projects
Benefits
Competitive base salary
Incentive compensation which may include profit sharing schemes
Retirement savings plan
The ability to participate in an Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time, holidays and a generous paid parental leave program.
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.
Company
Airbus
Airbus designs, manufactures, and delivers aerospace products, services, and solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Fokke Mentjes
Vice President - Head of Cabin and Cargo Electronics
A
Antje Bulmann
Venture Lead Direct Air Capture
Recent News
2025-08-20
Washington Technology
2025-08-05
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