Thermo Fisher Scientific · 4 hours ago
Field Service Sr. Manager (Electron Microscopy)(Northeast Remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
$130K/yr - $185K/yr
8+ years expThermo Fisher Scientific is a company dedicated to enabling customers to make the world healthier, cleaner, and safer. The Sr. Manager, Field Service role is responsible for leading a regional team in the installation, service, and repair of sophisticated equipment while ensuring customer satisfaction and meeting service metrics.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
No H1B
Responsibilities
Strategies for effective support of customers are developed, agreed, and implemented
Customer satisfaction is maintained and improved per targets
Leading and owning regional customer fulfillment to ensure service and timely resolution of critical issues
Revenue / Margin goals and resourcing levels are understood and achieved
Appropriate service account management (i.e., site management) capabilities are established at each customer site, together with required technical skills
Refinement and continuous improvement of service delivery infrastructure
Service revenues and costs are maintained aligned with business plan/budgetary requirements
Owning service business P&L and working alongside finance and operations counterparts to ensure success
Key reporting and metrics are set up and maintained for each region and site
Support product quality and reliability improvements as indicated by data derived from your region
Represent TFS at customer meetings in your region
Be responsible for the service delivery portion of TFS’s system lifecycle to our customers
Always represent and promote TFS’s 4i values and commitment
Collaborates with key account customers to understand their business needs and strategic objectives, builds relationships with decision-makers and identifies, develops, and closes enterprise services business opportunities
Collaborates with our transformation organization to support Thermo Fisher strategy implementation
Identify and support collaborative business opportunities and overcome obstacles
Ensures all activities are carried out in accordance with Thermo Fisher Scientific policies, ethics, and applicable laws
Qualification
Required
Bachelor's degree or equivalent in a related field
8+ years of meaningful professional experience within a related industry
5-7 years of shown experience in servicing capital equipment and customers
3-5 years of demonstrated ability running/leading service organizations within a medium – large scale company
Exceptional verbal and written communication skills are required
Demonstrated ability to work with cross-functional teams at all levels from individual contributors to executives
Prior experience with international customers essential
Outstanding influencing and leadership skills. Demonstrated ability to inspire change based on collaboration within organizations
Strong business leadership skills. Must demonstrate proficiency with cases, contracts, and negotiation, etc
Position requires significant travel. Must have the ability to acquire a valid passport and travel internationally as required
Benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Michel Lagarde
Chief Operating Officer
Recent News
CB Insights
2026-01-23
Company data provided by crunchbase