United Global Technologies · 16 hours ago
Help Desk Analyst I
Indianapolis, IN, US
Full-time
Hybrid
Entry Level
1+ years expUnited Global Technologies is seeking a Help Desk Analyst I to provide IT assistance through telephone and automated requests. The role involves managing technical problems, logging calls, and fulfilling requests while ensuring excellent customer service.
Information ServicesInformation TechnologySoftware
Responsibilities
Responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within established timeframes
Handles basic technical problems via the telephone and resolves first line customer issues
Logs and manages calls while utilizing the correct procedures
Handles specialized functions including fulfillment and special projects
Make appropriate and timely referrals of any requests that cannot be immediately resolved
Qualification
Required
Associate's degree or recognized trade certification
1-2 years of personal computers, computer networking, telecommunications or configuration management troubleshooting experience
Excellent oral, written and interpersonal communications skills
Preferred
2-3 years customer service experience
Understanding and use of SD tools
Basic to intermediate technical knowledge of personal computer hardware and software, networking; telecommunications, applications, and/or configuration management
support of Virtual Machines
support of Dell Wyse devices
support of Microsoft o365 products
HDI certification
experience using ITSM modules in ServiceNow
Company
United Global Technologies
UGT provides information technology and engineering services for the small, middle market and enterprise companies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Elizabeth Bernstein
CEO and Partner, GSA Schedule 70 Holder
Jason Monastra
Chief Operating Officer & Co-Founder
Company data provided by crunchbase