TBG | The Bachrach Group · 21 hours ago
HVAC Dispatcher
Farmingdale, NY, US
Full-time
Onsite
Entry, Mid Level
$75K/yr - $75K/yrThe Bachrach Group (TBG) is a New York-based staffing and recruiting agency specializing in placements across various industries. They are seeking a highly organized and customer-focused HVAC Dispatch / Client Services Coordinator responsible for coordinating technician dispatch, managing customer communications, and supporting billing and collections.
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Responsibilities
Coordinate and dispatch HVAC technicians based on priority, location, and skill set
Schedule service calls, maintenance visits, and emergency requests
Monitor technician schedules and make real-time adjustments as needed
Serve as the primary communication link between technicians and customers
Answer incoming calls and emails professionally and efficiently
Provide appointment confirmations, service updates, and follow-ups
Address customer questions, concerns, and service issues promptly
Assist with invoicing and ensure billing accuracy
Follow up on outstanding balances and manage collections professionally
Communicate with customers regarding past-due accounts and payment arrangements
Maintain accurate service records, customer data, and dispatch logs
Update dispatch software, CRM systems, and internal tracking tools
Support daily administrative and office operations as needed
Qualification
Required
Prior experience in HVAC, construction, mechanical, or service-based dispatch preferred
Strong customer service and communication skills
Excellent organizational, multitasking, and time-management abilities
Proficiency with dispatch software, CRM systems, and Microsoft Office
Ability to remain calm, professional, and solutions-focused in a fast-paced environment
Preferred
Experience with collections or accounts receivable is a plus
Benefits
Stable, full-time position with consistent hours
Opportunity to grow within a well-established HVAC operation
Fast hiring process — company is looking to hire ASAP
Supportive team environment with hands-on training
Company
TBG | The Bachrach Group
For over 50 years, TBG has stood as a leader in the staffing and recruiting industry.
Founded in 1974
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Bachrach
Chief Operating Officer
Evan Price
District Director- Long Island
Recent News
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