ALTA IT Services, LLC · 4 hours ago
Service Desk Specialist
Pensacola, FL
Contract
Hybrid
Entry Level
$27/hr - $27/hr
3+ years expALTA IT Services, LLC is staffing a multi-year contract for a Service Desk Specialist to support a fast-paced call center environment for a leading financial services customer. The role involves providing technical support, resolving customer incidents, and assisting with service requests to ensure superior member-centric service.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Respond to inbound calls daily to provide technical support/troubleshooting
Provide support via web queues, outbound interactions, and emails
Leverage resources to resolve technical issues promptly
Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain, and report functions/activities
Escalate requests outside of your scope when necessary
Attend weekly staff/mentor meetings
Remain cognizant of adherence to help promote business unit success
Adhere to ETS practices, policies, and procedures
Perform other related duties as assigned or appropriate
Qualification
Required
Knowledge and understanding of the information technology field
Basic skill troubleshooting and resolving technical problems
Exposure to enterprise systems and IT terminology
Exposure to solving routine or standard administrative, operational, or system problems and issues
Effective verbal and written communication skills
Ability to leverage finesse/soft skills when interacting with end users
Basic organizational, planning, and time management skills
Ability to handle multiple tasks simultaneously with a high degree of accuracy
Ability to work independently and in a team environment
Preferred
3+ years of Tier 1 support and capabilities or similar
Call Center or front-line customer support experience
Knowledge of client operations, policies, and procedures
Knowledge of ITIL (Information Technology Infrastructure Library)
Previous customer service in a fast-paced environment
Familiar with ticketing software (ServiceNow) would be a plus
Benefits
Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans
Participation in a 401(k) plan
Company
ALTA IT Services, LLC
ALTA IT Services, LLC combines experience and expertise to deliver IT talent that meets and exceeds the expectations of our clients.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-12-18Acquired
Leadership Team
Bonnie Wells
Senior Business Development Manager - Strategic Staffing Partner
Company data provided by crunchbase