ECU Communications · 7 hours ago
Strategic Design and Experience Lead
Washington, DC
Full-time
Onsite
Senior Level
5+ years expECU Communications is seeking a highly motivated design thought partner and customer experience strategist to support a Federal Government contract. The Strategic Design and Experience Lead will bridge outreach and engagement activities while fostering human-centered design and guiding creative and brand strategy.
AdvertisingAdvertising PlatformsAffiliate MarketingMarket Research
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Bridge outreach and engagement activities, including but not limited to IT, Cybersecurity, and Data, driving innovation in how information, services, and experiences are delivered to the military community
In this role, you will combine vision and execution by fostering human-centered design, guiding creative and brand strategy, interpreting customer feedback and user insights, and enabling modern, accessible, and data informed customer experiences
Qualification
Required
A minimum of five years' experience shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for Government or largescale enterprise systems
A minimum of five years' experience with human-centered design, analysis of user feedback and behavioral data, and/or creative/brand strategy
A minimum of three years' experience providing design vision and innovation strategies to senior leadership, PMs, and product owners that align with organizational goals and objectives
A minimum of three years' experience applying modern design practices, accessibility standards (e.g., Section 508/WCAG), and digital user experience principles, including managing UI/UX testing, evaluation, and optimization and developing UX strategies that incorporate journey mapping, usability testing, and iterative design in agile website and application development environments, to include native mobile applications, in support of enterprise initiatives and organizational goals and objectives
Possess a minimum of a favorably adjudicated Tier 3 investigation
Must pass a background check for security clearance
Be a U.S. citizen
Must be able to work on site in Washington, DC
Preferred
A minimum of a bachelor's degree in a relevant field such as Communications, Marketing, Human-Centered Design, or Business is desired
Experience working with or interpreting user-centered data, digital performance measures, or customer feedback and user insights to inform strategic goals is an asset
Certifications in usability or UX design, project and program leadership (e.g., PMI Project Management Professional (PMP), human-centered design, or analytics/marketing a plus
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
ECU Communications
ECU Communications is an advertising agency company for Business Consulting, and Multi-cultural & governmental services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase