Cornerstone Careers (A Division of QVC Group) · 4 hours ago
Customer Service Specialist
United States
Full-time
Remote
Entry Level
1+ years expCornerstone Careers, a division of QVC Group, is a Fortune 500 company that operates multiple retail brands. They are seeking Customer Service Specialists to support their various brands by handling inbound customer inquiries and providing personalized assistance while promoting products and improving sales.
Retail
Responsibilities
Busy day handling our high volume of inbound customer inquiries
Offer additional products on each customer interaction
Assist customers with questions while personalizing the experience for each caller
Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
Opportunity for advancement and upward mobility across the entire QVC Group family of brands
Report to an assigned Customer Service Supervisor
Qualification
Required
Provide a distraction free work from home environment
12+ months of service experience
Learn and work in a virtual environment with a set schedule and structured day
Communicate with a variety of customer styles, peers, and leaders
Navigate multiple systems and screens
Follow our computer system requirements
Troubleshoot own technical problems (in partnership with IT when needed)
Available to work weekends, holidays and additional hours
Benefits
Competitive compensation
Paid time off
An employee assistance program
Parental leave
Paid volunteer hours
Amazing company discounts
Health care benefits starting on day 1
401(k)
Tuition reimbursement benefits
Company
Cornerstone Careers (A Division of QVC Group)
The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brandi Coburn
Human Resources Business Partner
Jessica Mayne
Sr Talent Acquisition Partner
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