Consumers Energy · 17 hours ago
Intern/Co-Op - Customer Experience
Michigan, United States
Internship
Onsite
InternConsumers Energy is Michigan's largest energy provider, serving 6.8 million residents while focusing on a cleaner utility vision. The Customer Experience Internship Program offers college students or recent graduates the opportunity to contribute to customer organization objectives and gain exposure to energy industry initiatives through various design and research responsibilities.
Utilities
No H1B
Responsibilities
Designing wireframes, prototypes, and UX/service design documentation
Communicating design concepts through meetings and documentation
Conducting user research and usability testing
Collaborating with Product Managers, Marketing, and Creative teams
Producing design artifacts such as storyboards, user flows, journey maps, and scenarios
Supporting the delivery of customer strategic initiatives focused on performance metrics, process efficiency, and customer satisfaction
Qualification
Required
Enrolled and actively pursuing a bachelor or master's degree in the Experience Design and Design Thinking or a similar field
The minimum GPA requirement for this internship position is 3.0
Preferred
A portfolio showcasing service design, user experience, visual design, or UX/UI work
Strong writing skills and the ability to communicate technical information clearly and accessibly
Experience with design tools such as Adobe XD, Sketch, Figma, or similar
Basic understanding of user-centered design principles and methodologies
Ability to work collaboratively in a team environment
Ability to identify issues, create hypotheses, structure thinking, and perform analysis that address business issues
Experience developing plans that move from strategic recommendations to implementation
Demonstrate the ability to identify information sources, gathering and interpreting data
Willing to interview Company subject matter experts, customers, industry experts
Capable of working as a part of a small, multi-disciplinary team to tackle pressing company issues
Accurately perform financial, statistical and scenario modeling
Experience with Design Thinking
Knowledge of accessibility standards and best practices
Strong problem-solving skills and attention to detail
Company
Consumers Energy
We are Consumers Energy, Michigan’s energy provider and the career destination for driven professionals serious about service.
Founded in 1886Jackson, Mississippi, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Garrick Rochow
President & CEO – CMS & Consumers Energy
Jennifer Kennedy
CEO Communications and Strategic Events
Recent News
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