Tellus Solutions, Inc · 13 hours ago
Service Technical Support - Career
Roseville, CA
Full-time
Onsite
Mid Level
3+ years expTellus Solutions, Inc is a leading electronic measurement company at the forefront of technology innovations. They are seeking a Service Technical Support professional to support the testing, calibration, repair, and maintenance of electronic test equipment, ensuring the performance and reliability of precision instruments.
Information ServicesInformation TechnologyProfessional ServicesSoftware
Responsibilities
Perform functional testing, calibration, troubleshooting, assembly, and disassembly of electronic instrumentation
Diagnose and resolve issues to ensure equipment meets established specifications and performance standards
Apply technical knowledge to support both internal teams and external customers with effective solutions
Maintain detailed documentation of service activities and ensure compliance with quality and safety standards
Communicate effectively with cross-functional teams, including field service personnel and customer representatives, to ensure customer satisfaction
Collaborate on continuous improvement initiatives and contribute to innovative solutions within the designated area of expertise
Qualification
Required
Hands-on experience in electronic testing, calibration, and repair
Strong analytical and problem-solving skills with attention to detail
Ability to interpret technical documentation and schematics
Effective communication skills and a customer-focused mindset
This position requires some education, specialized training/certification, or Military experience
Requires excellent communication and organizational skills
Demonstrates electronic and mechanical competence
Works with clearly defined objectives on customer service assignments that may be repetitive in nature
Solves technical problems of limited scope and complexity
Performs adjustments, calibrations and basic repairs
Escalates more difficult repairs to experienced technicians
Exhibits the ability to build and maintain professional relationships with wide range of people
Adheres to the highest standards of business ethics
Provides consistent, solid contribution to team and service center delivery goals
Exercises good discretion in the use of time and other Client resources
Maintains high workmanship standards and delivers on commitments
Communicates effectively with internal and external customers
Adheres to established production processes and is responsible for achieving established team production goals
Preferred
Familiarity with a wide range of Client test and measurement equipment preferred
Relevant technical degree or certification in electronics, engineering technology, or a related field is preferred
Prior experience is strongly preferred. Applicant should have at least 3 years of related experience in the calibration and repair of electronic test equipment
Prior experience is strongly preferred working with high voltage and current instruments
Experience using automated calibration software platforms (STE, PC Based, METCAL, TME etc) is a plus
PMEL experience strongly desired
Company
Tellus Solutions, Inc
Founded in 2005, Tellus Solutions, a Minority-owned firm has been delivering AI, ML, IT solutions to medium and large partners.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sara Jain
Co-Founder
Company data provided by crunchbase