Microsoft · 1 hour ago
Principal Service Engineer
Redmond, WA
Full-time
Onsite
Senior Level, Lead/Staff
$140K/yr - $275K/yr
6+ years expMicrosoft is a leading technology company that builds and manages critical products and services. The Principal Service Engineer role focuses on engineering and administering Microsoft 365 solutions, ensuring service stability and optimization while driving improvements for enterprise customers.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
You will work with business stakeholders and fellow administrators to manage the M365 tenant(s) of a global enterprise
You will provide technical subject-matter expertise in one or more areas of the Microsoft 365 services with a focus on one or more of the following, AI Administration, Agent 365, Copilot Studio, Microsoft Teams
You will engineer, manage and deliver multiple independent projects within proposed budget and timelines
You will design and engineer tools and processes to measure and ensure service health
You will identify and drive service and product improvements that meet the needs of Enterprise customers
You will leverage data and telemetry to make decisions and driving feedback into systems design and implementation
You will partner with other teams to improve products and processes to drive delightful end-user experiences
You will gain a working understanding of Microsoft businesses and collaborate with mentors and leaders, to contribute to cohesive, end-to-end experiences for our users
You will monitor Live Site of the key business/service metrics in production to ensure a quick response in case issues occur (or preferably before the issues occur) and to ensure the service performs well on the agreed outcomes
You will create Showcase materials and customer engagements to drive adoption of Microsoft products
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls + OR equivalent experience
Preferred
Ability to engineer and manage large, complex solutions
Understanding of Agile/Scrum methodologies
Experience with deployment and support Windows based devices – especially Teams devices
Strong collaboration and communication skills that bridges strategic vision to technical realization
Hands on experience with a variety of tools to drive automation and service health improvements including PowerShell
5+ years of experience implementing and/or managing one or more of the Microsoft 365 services with preference given to Microsoft Teams, Microsoft Admin Center, AI Administration, Power Platform Administration
Practical knowledge of Azure AI services and Copilot Studio, including agentic architecture and Microsoft 365 Copilot, along with knowledge in enterprise-grade security, compliance, and identity/access management in M365 and Azure
Experience in enterprise IT service escalation/support management
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
Company data provided by crunchbase