Hospitality America · 5 hours ago
Front Office Manager
Miami, FL
Contract
Onsite
Entry, Mid Level
1+ years expHospitality America is a leader in hospitality management services, and they are seeking a customer-focused Front Office Manager for the Hampton Inn Coconut Grove hotel. In this role, you will lead front desk operations, ensuring exceptional guest experiences while training and mentoring staff.
ConstructionConsultingProperty Management
Responsibilities
Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service
Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same
Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures
Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards
Recruit, mentor, train, and support all front desk staff enabling them to perform at their best
Provide regular development opportunities for front desk staff to improve our leadership pipeline
Oversee the financial control procedures for cash, vouchers, inventories, and receivables
Produce accurate financial reports in a timely manner
Ensure personnel files are accurate and comply with both local and federal laws and regulations
Qualification
Required
Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests' needs are met with friendly and efficient service
Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same
Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures
Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards
Recruit, mentor, train, and support all front desk staff enabling them to perform at their best
Provide regular development opportunities for front desk staff to improve our leadership pipeline
Oversee the financial control procedures for cash, vouchers, inventories, and receivables
Produce accurate financial reports in a timely manner
Ensure personnel files are accurate and comply with both local and federal laws and regulations
Exceptional verbal and written communication skills
Ability to handle various responsibilities simultaneously, such as answering phone calls, managing guest requests, and coordinating with other departments
Ability to cultivate a productive team that embodies PEACH
Ability to work in a fast-paced, dynamic environment
Must be able to stand for prolonged periods of time
Must be able to lift up to 50 pounds
Must be able to navigate various departments of the organization's physical premises
Preferred
Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies
1-2 years of customer service leadership
Benefits
Medical Benefits coverage.
Paid holidays and vacation time.
401k Retirement Plan.
Company
Hospitality America
Hospitality America provides hotel management, construction, property development and consulting services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ben Campbell
Chief Operating Officer
Company data provided by crunchbase