Microsoft · 7 hours ago
Service Engineer II
Redmond, WA
Full-time
Hybrid
Mid, Senior Level
$101K/yr - $199K/yr
2+ years expMicrosoft Advertising is seeking a Service Engineer II to provide advanced technical support for online advertising global sales teams. The role focuses on supporting paid search results on Bing and involves collaborating with platform development teams, conducting technical investigations, and contributing to product improvements.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Perform deep technical investigations to solve complex performance issues for Microsoft Advertising customers and partners
Act to prevent user, partner and customer quality risk issues through industry awareness, new feature risk analysis, progressive policy influence, pre-launch partner quality reviews, fraud/ DSAT trend identification, platform feature recommendations and business quality advocacy
Contribute to product improvements by filing bugs and design change requests, and help developers fix and ship them to production
Drive root cause analysis and service improvements in close partnership with several Engineering teams
Develop compelling case studies to influence changes in Microsoft Advertising platform to improve user or advertiser security and experience
Compose timely service alerts and issue visibility correspondence to sales teams and partners
Ensure policy interpretation and enforcement are enabled at scale
Support effective rollouts of new pilots and features
Participate in Engineering led bug bashes to help launch stable and low friction releases to markets globally. Create process or troubleshooting documentation for Tier 1 and Tier 2 support teams
Conduct escalation data and trend analysis to create insightful customer stories that influence product roadmaps, business decisions, and training content
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience
1+ year(s) technical experience working with large-scale cloud or distributed systems
Experience with customer-facing tier 3 technical support or within a software development organization
Proficiency in developing tools and automation in C# to improve operational efficiency
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
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