TeamLogic IT · 7 hours ago
Level 2 Technician
Fort Mill, SC
Full-time
Onsite
Mid, Senior Level
5+ years expTeamLogic IT is a dynamic IT service provider that emphasizes a fun and collaborative workplace culture. They are seeking a Level 2 Technician to provide support for incoming service desk requests and manage various network infrastructure devices.
Information ServicesInformation Technology
Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
Use remote tools and diagnostic utilities to aid in resolving support requests
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
Network firewall and switch administration and maintenance
Some network and server solution design and architecture
Establish effective communication and trust with customer teams and partners
Qualification
Required
College diploma or university degree in Computer Science or 5+ years equivalent work experience
Prior experience in MSP is required
Microsoft Office 365, Azure, AD administration experience is required
Server administration via Active Directory, File & Print services, DNS, DHCP
Experience in Server administration, DNS, DHCP
Knowledge and understanding of networking devices including firewalls (Sophos, Sonicwall, UDM Pro)
Proven experience working with Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), and log analytics/SIEM platforms
Valid Driver's License and ability to drive to customer locations when required
Self-motivated and driven for excellence in customer experience
Preferred
CompTIA A+ and/or CompTIA Network+ preferred
NinjaOne RMM and Autotask PSA Experience a plus
Benefits
Join a Fun & Dynamic Culture! – We believe work should be engaging, collaborative, and full of energy.
Fitness-Focused Workplace – We encourage both physical and mental well-being with team activities.
Growth & Development – We invest in your personal and professional growth through ongoing learning opportunities.
Work-Life Balance – We understand the importance of flexibility and encourage a healthy balance between work and personal life.
Creative & Innovative Space – Bring your ideas to life in an environment that values innovation and fresh thinking.
SPIFs - Opportunity for special performance incentive funds (SPIFs) for sales contributions
Paid Time off
Bonus based on performance.
Company Parties
Free Uniforms
Training & development
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase