Wholesale Customer Service Coordinator jobs in United States
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Honeydew · 1 day ago

Wholesale Customer Service Coordinator

positionLos Angeles County, CA
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Honeydew is seeking a detail-oriented Wholesale Customer Service Coordinator to support our growing wholesale business. This role serves as a central point of contact between sales representatives and internal teams, ensuring a seamless order-to-delivery experience and delivering exceptional customer service in a fast-paced environment.

Apparel & Fashion

Responsibilities

Process and manage customer orders, including changes, invoicing, shipping updates, and payment collection
Serve as a primary contact for customer inquiries related to orders and fulfillment
Maintain up-to-date records to support weekly shipping visibility and reporting
Update order status in NetSuite/NuORDER and monitor fulfillment through the Distribution Center
Communicate daily with warehouse team to ensure timely processing and shipment of orders
Proactively resolve issues to meet shipping deadlines and cancel dates
Assist customers with return requests, exchanges, and swaps (with VP of Sales approval)
Process Return Authorizations, Credit Memos, and generate UPS return labels
Support sales representatives with administrative needs, including shipping reports

Qualification

NetSuiteNuORDERMicrosoft ExcelCustomer service experienceOrganizational skillsTime managementProblem-solving skillsWritten communicationVerbal communication

Required

2+ years of experience in a customer service or wholesale support role
Advanced proficiency in Microsoft Excel and MS Office
Exceptional organizational, time management, and problem-solving skills
High attention to detail with strong written and verbal communication abilities
Comfortable managing multiple priorities in a fast-paced environment
Ability to lift and/or move up to 25 pounds

Preferred

Strong data entry skills with working proficiency in NetSuite, NuORDER, or similar systems

Company

Honeydew

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California-dreamed Honeydew was founded on love and lingerie in 2002 to redefine cozy culture by making everyday luxuries refreshingly accessible and always true to you.
dateFounded in 1984
location
Los Angeles, California, US
people-size51-200 employees
web-link
https://www.shophoneydew.com

Funding

Current Stage
Growth Stage
Company data provided by crunchbase