Cloudheight Solutions · 4 days ago
Technical Customer Support Specialist
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $85K/yr
2+ years expCloudheight Solutions is a company focused on AI audio technology, and they are seeking a Technical Customer Support Specialist to provide technical support for their AI audio platform. The role involves troubleshooting APIs, integrations, and telephony issues while translating complex technical findings for customers and teams in a fast-paced startup environment.
Information Technology & Services
Responsibilities
Provide technical support for AI audio platform, troubleshoot APIs, integrations, telephony issues, and translate complex findings for customers and teams in a fast-paced startup
Manage own workload, priorities, and learning without close supervision
Pick up new concepts, tools, and features quickly with limited context or training
Adjust workflows on the fly when features ship/break without advance notice
Identify patterns, raise product issues, and improve internal docs/knowledge base
Qualification
Required
2–3 years in technical customer support (SaaS / high-growth tech; B2B/enterprise preferred)
Strong technical troubleshooting background; prioritizes technical depth over generic support skills
Proven ability to ramp quickly with minimal onboarding and operate effectively in ambiguity
Thrives in a fast-paced, changing startup environment with limited process and documentation
Confident troubleshooting REST APIs, HTTP requests/responses, auth, webhooks, and integration flows
Comfortable debugging browser/network errors and client-side issues
Hands-on experience with GCP tools—especially GCP Logs
Solid understanding of SQL for querying, investigating, and validating data in logs
Able to read and troubleshoot code, especially Python
Can reason about logs, stack traces, and error messages to isolate root causes
Strong interest in AI; familiarity with LLM concepts (prompting, hallucinations, common failure modes)
Basic understanding of how AI models are used in production workflows
Highly autonomous: manages own workload, priorities, and learning without close supervision
Fast learner: picks up new concepts, tools, and features quickly with limited context or training
Adaptable: comfortable when features ship/break without advance notice; adjusts workflows on the fly
Proactive: identifies patterns, raises product issues, and improves internal docs/knowledge base
Clear communicator (especially in writing): can turn complex technical issues into straightforward explanations
Detail-oriented: careful in analysis, documentation, and customer-facing responses
Collaborative: works well with product/engineering and a distributed, international team
Driven and accountable: maintains a high bar for quality and follows through end-to-end on issues
Preferred
Exposure to JavaScript/Node.js/React is a strong plus
Interest or experience in audio technology or media processing is a plus
Bonus: prior use of ElevenLabs or similar AI audio tools
Company
Cloudheight Solutions
At CloudHeight Solutions, we are your all-in-one partner for building and elevating your online presence.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase