First American Financial Group, Inc. · 17 hours ago
Sr Default Loan Servicing Specialist (Remote)
United States
Full-time
Remote
Mid, Senior Level
4+ years expFirst American Financial Corporation is a leader in the mortgage servicing industry, focused on providing superior technology and personalized service. The Sr Default Loan Servicing Specialist is responsible for managing claim filing activities in compliance with laws and guidelines, ensuring timely resolution and collaboration with various stakeholders.
Customer ServiceFinancial ServicesLending
Responsibilities
Responsible for servicing mortgage accounts to ensure the claim is processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:
Monitors loans to ensure required milestone(s) are met
Completes claim filing/activities by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim
Must ensure acceptable quality assurance metrics are met
Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure
Follows departmental and business policies with strict adherence
Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners
Monitors vendors performance by reviewing system/database activities throughout the default process
Diligently follows up on outstanding requests and telephone calls from internal and external partners
Monitors exception reporting used as key controls for minimizing risk
Qualification
Required
4+ years of Default Liquidation Claim Experience Required
GSE and Government Claim experience
Experience with title submissions and requirements
Must ensure acceptable quality assurance metrics are met
Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff
Preferred
ICE technology: MSP and LoanSphere Claims experience
Knowledge of advance computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American Financial Group, Inc.
Purchasing a new home or refinancing? We have a solution.
2-10 employees
Funding
Current Stage
Early StageRecent News
Orange County Business Journal
2025-04-18
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