Cynet Systems · 16 hours ago
HIM Support Lead - Remote / Telecommute
United States
Full-time
Remote
Senior Level
5+ years expCynet Systems is a company specializing in healthcare technology solutions, and they are seeking a HIM Support Lead to provide advanced support for healthcare applications. The role involves troubleshooting technical issues, managing support tickets, and ensuring compliance with healthcare standards.
EmploymentRecruitingStaffing Agency
Responsibilities
Provide Level 3 support for 3M 360 Encompass, M*Modal dictation systems, and related healthcare applications
Troubleshoot issues related to Windows Server OS, Citrix, IIS, ASP.NET, SQL Server, HL7XML interfaces, and network components
Conduct server and application monitoring, performance tuning, and manage alert escalations using monitoring tools e.g., SolarWinds, Client
Resolve tickets end-to-end using ITSM platforms e.g., ServiceNow, including root cause analysis, documentation, and timely communication
Participate in client calls for support, implementation, performance reviews, and product upgrades
Represent HCLTech and the client in communications with vendors and internal stakeholders
Collaborate with cross-functional teams on projects, documentation, and knowledge transfer
Maintain SLAs, support ITIL-aligned Incident, Request, and Change Management processes
Assist with user provisioning, access issues, server patching, and application upgrades
Generate technical reports and support operational team workflows
Ensure adherence to security, privacy, and compliance standards e.g., HIPAA when handling sensitive healthcare data
Follow organizational protocols for handling Protected Health Information (PHI)
Document recurring issues, SOPs, and knowledge base articles to support efficient troubleshooting and onboarding
Provide after-hours and on-call support as required
Demonstrated ability to communicate technical information effectively to both technical and non-technical stakeholders
Qualification
Required
Bachelor's Degree or higher from an accredited institution
Minimum 5 years of experience in technical or application support
At least 3 years of experience in Database Administration (MS SQL preferred)
At least 3 years of experience in Networking and Server Administration
Strong experience with Citrix Terminal Services, IIS, Windows Server, Active Directory, and SQL Server
Working knowledge of healthcare software, medical coding, transcription, and dictation systems
Familiarity with HL7 messaging standards and clinical documentation workflows
Experience with 3M Candidate's product suite, especially 360 Encompass and M*Modal
Proven analytical, problem-solving, and communication skills
Ability to work independently and within a team in a fast-paced environment
Demonstrated ability to communicate technical information effectively to both technical and non-technical stakeholders
Ensure adherence to security, privacy, and compliance standards e.g., HIPAA when handling sensitive healthcare data
Follow organizational protocols for handling Protected Health Information (PHI)
Document recurring issues, SOPs, and knowledge base articles to support efficient troubleshooting and onboarding
Provide after-hours and on-call support as required
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
Company data provided by crunchbase