JPMorganChase · 14 hours ago
Content Design, Vice President
New York, NY
Full-time
Onsite
Mid, Senior Level
$133K/yr - $190K/yr
5+ years expJPMorgan Chase is a leading financial services firm, and they are seeking a Vice President of Content Design in Co-Branded Card to elevate user engagement through strategic content design. The role involves developing content plans for inclusive product experiences, leading design initiatives, and collaborating with cross-functional teams to enhance customer experiences.
Asset ManagementBankingFinancial Services
Responsibilities
Develop and implement content design strategies for multiple components of a product or a series of small products, aligned to business requirements and user experience goals, and scale them across the Card portfolio
Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
Own content delivery for regulated customer experiences, serving as a partner to Legal, Compliance, and Risk to deliver clear, human-centered experiences, including servicing and marketing communications, terms and disclosures, and legally complex content at scale
Diagram experience flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain
Define and lead content strategy for net-new experiences, applying systems thinking to create scalable frameworks, patterns, service blueprint, and governance that can be reused and adapted across the broader card portfolio
Develop a strong point of view on the Co-Branded Card customer journey, leveraging competitive intelligence, industry best practices, and business priorities to inform content decisions
Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
Qualification
Required
5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
Ability to conduct detailed communications audit and high-volume delivery
Demonstrated mastery in stakeholder management within a matrixed organization, with proven ability to influence, align, and drive outcomes across diverse teams and functions
Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
Advanced technical literacy and deep understanding of content platforms and their impact on user experience
Champion inclusive, accessible language for diverse audience to ensure seamless, positive interactions across the customer journey
Preferred
Experience in financial services, credit cards, or marketing communications
Proficiency in Figma and UX/UI design
Proven experience designing and implementing an end-to-end service design and strategy
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase