Robbins Brothers Fine Jewelers · 7 hours ago
Guest Experience Representative
LA Metro Area
Full-time
Onsite
Entry Level
$18/hr - $19/hr
3+ years expRobbins Brothers is dedicated to helping guests create memorable moments with diamonds. The Guest Experience Representative plays a crucial role in ensuring a seamless purchasing experience by greeting guests, managing operational activities, and providing exceptional customer service.
Retail
Responsibilities
Completes all required on-boarding and assigned training modules in the prescribed timeframe
Greets guests with a pleasant and professional demeanor
Promptly answers telephone calls according to established company guidelines
Demonstrates professional communication skills and responds to guests without delay
Interacts with guests in a caring and professional manner with verbal and written communication
Replies promptly to guests questions and requests, works continuously to exceed their expectations
Responds to guest’s time sensitive needs, acknowledges sense of urgency, and meets deadlines
Ensures all guests information is captured and entered into store systems
Demonstrates superior guest service when delivering new purchases or repaired jewelry
Provides quality care assurance to guests and acknowledges concerns
Capable of recognizing additional buying behavior and demonstrates collaboration skills for guest turnover
Greets guest, makes a positive impression, and builds rapport
Utilizes active listening to determine guests needs, i.e., design and service, special orders, merchandise pick up
Effectively coordinates design and service, repair requirements or special orders on behalf of guest, completes documentation and adheres to policies and procedures
Addresses guests’ concerns, utilizes effective problem-solving skills, and engages team members and managers for support at appropriate the time, adheres to store procedures
Exhibits initiative to engage guests and demonstrates a service orientation when required by traffic in the store
Determine guests’ buying behavior, introduce Robbins Brothers promotions
Collaborates and brainstorms with team members, knows when to transition guest to colleague
Prioritizes tasks and manages time effectively to meet expectations, deadlines, and targets
Practices all aspects of guest relationship management
Assists guest experience manager with social medial responsibilities
Adheres to office opening and closing procedures as required by the company policy
Inspects daily sales transactions and ensures accounts are balanced, addresses discrepancies
Accurately enters the point of sale (POS) transaction into the system
Ensures merchandise case counts are accurate by following the required company processes
Accurately creates move orders and enters transactions into merchandise system
Adheres to corporate directed merchandise price changes, ensure process and procedures are followed
Examine daily jewelry repair logs and reconcile completed work
Reconcile certificate of replacement value documents and ensure accuracy
Reads and responds to all office emails in a timely and professional manner
Adheres to shipping and receiving policies and demonstrates required procedures for the same
Maintains merchandise display cases throughout the day
Orders office supplies to maintain stock as required
Stock the guest lounge as required
Maintain store collateral supplies
Adheres to company security policies and procedures for store operations
Maintains continual awareness of security concerns when operating within the store
Adheres to company policies and procedures for handling merchandise
Complies with policies and procedures for opening and closing the store
Demonstrates integrity in work practices by adhering to company policies and procedures, i.e., attendance, training, duties as assigned, corporate requests, etc
Displays ability to share information and receive feedback in a business appropriate manner, manages conflict with open dialogue
Acts in the best interest of the guests, team, and company
Exhibits transparency and fairness in all transactions and interactions
Takes responsibility for actions and decisions
Utilizes best practice strategies to meet time sensitive activities and interactions
Demonstrates Robbins Brothers Values
Qualification
Required
Completes all required on-boarding and assigned training modules in the prescribed timeframe
Greets guests with a pleasant and professional demeanor
Promptly answers telephone calls according to established company guidelines
Demonstrates professional communication skills and responds to guests without delay
Interacts with guests in a caring and professional manner with verbal and written communication
Replies promptly to guests questions and requests, works continuously to exceed their expectations
Responds to guest's time sensitive needs, acknowledges sense of urgency, and meets deadlines
Ensures all guests information is captured and entered into store systems
Demonstrates superior guest service when delivering new purchases or repaired jewelry
Provides quality care assurance to guests and acknowledges concerns
Capable of recognizing additional buying behavior and demonstrates collaboration skills for guest turnover
Greets guest, makes a positive impression, and builds rapport
Utilizes active listening to determine guests needs, i.e., design and service, special orders, merchandise pick up
Effectively coordinates design and service, repair requirements or special orders on behalf of guest, completes documentation and adheres to policies and procedures
Addresses guests' concerns, utilizes effective problem-solving skills, and engages team members and managers for support at appropriate the time, adheres to store procedures
Exhibits initiative to engage guests and demonstrates a service orientation when required by traffic in the store
Determine guests' buying behavior, introduce Robbins Brothers promotions
Collaborates and brainstorms with team members, knows when to transition guest to colleague
Prioritizes tasks and manages time effectively to meet expectations, deadlines, and targets
Practices all aspects of guest relationship management
Assists guest experience manager with social medial responsibilities
Adheres to office opening and closing procedures as required by the company policy
Inspects daily sales transactions and ensures accounts are balanced, addresses discrepancies
Accurately enters the point of sale (POS) transaction into the system
Ensures merchandise case counts are accurate by following the required company processes
Accurately creates move orders and enters transactions into merchandise system
Adheres to corporate directed merchandise price changes, ensure process and procedures are followed
Examine daily jewelry repair logs and reconcile completed work
Reconcile certificate of replacement value documents and ensure accuracy
Reads and responds to all office emails in a timely and professional manner
Adheres to shipping and receiving policies and demonstrates required procedures for the same
Maintains merchandise display cases throughout the day
Orders office supplies to maintain stock as required
Stock the guest lounge as required
Maintain store collateral supplies
Adheres to company security policies and procedures for store operations
Maintains continual awareness of security concerns when operating within the store
Adheres to company policies and procedures for handling merchandise
Complies with policies and procedures for opening and closing the store
Demonstrates integrity in work practices by adhering to company policies and procedures, i.e., attendance, training, duties as assigned, corporate requests, etc
Displays ability to share information and receive feedback in a business appropriate manner, manages conflict with open dialogue
Acts in the best interest of the guests, team, and company
Exhibits transparency and fairness in all transactions and interactions
Takes responsibility for actions and decisions
Utilizes best practice strategies to meet time sensitive activities and interactions
Demonstrates Robbins Brothers Values
Job Type: Full-time
Reports To: Guest Experience Manager, Operations Manager, or Office Coordinator
Compensation: Hourly
Benefits: 401(k), Medical, Dental and Vision insurance, Employee discount, Vacation
Shift: Day shift, Evening shift, Weekends
Preferred
Customer service: 3 years (Recommended)
High-end sales: 3 years (Recommended)
CRM software: 3 years (Recommended)
Salesforce: 2 years (Preferred)
Benefits
401(k)
Medical, Dental and Vision insurance
Employee discount
Vacation
Company
Robbins Brothers Fine Jewelers
Fine Jewelers. Since 1921. Shop classic, modern, and trending fashion and bridal jewelry. Perfect for engagements, weddings, gifts, and everyday wear.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marc F.
President and CEO
Recent News
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