Enerlites, Inc. · 4 days ago
Product Technical Support Specialist - Wiring Devices
Santa Ana, CA
Full-time
Onsite
New Grad, Entry Level
$26/hr - $30/hrEnerlites, Inc. is seeking a Product Technical Support Specialist who will provide technical support and troubleshooting for wiring devices. This role involves assisting internal teams and external customers to ensure proper product application, installation success, and compliance with codes.
Electrical & Electronic Manufacturing
Responsibilities
Answer technical inquiries regarding product selection, compatibility, wiring methods, and installation applications
Troubleshoot product performance questions and identify root cause (installation vs product defect vs misuse)
Review and update installation instructions, wiring diagrams, spec sheets, cut sheets, FAQs, and troubleshooting materials
Support internal training for sales reps, customer service teams, and distributor/partner audiences
Assist with technical content for presentations, product launches, and training materials
Provide guidance on NEC compliance topics and UL/ETL certification interpretation
Escalate to compliance/engineering when clarification is required
Work with product management on feature clarification and improvements
Partner with QA on field failure analysis
Coordinate with operations on product changes, revisions, or substitutions
Support sales on technical objections and product positioning
Log and track technical cases and recurring issues
Identify trends (installation confusion, recurring complaints, misuse)
Recommend corrective actions such as instruction updates, labeling changes, and training refreshes
Strong product knowledge (not only theory)
Field-awareness of real jobsite installation conditions
Ability to bridge communication between engineering/QA teams and contractors/distributors/end users
Patience, accuracy, and attention to detail
Willingness to learn new codes and product changes continuously
Qualification
Required
Can troubleshoot common wiring device issues and explain solutions clearly
Can handle customer problems without escalating unnecessarily
Can translate technical information into simple language for the field
Handles escalations professionally and documents outcomes
Working knowledge of residential and commercial wiring devices
Understanding of line-voltage vs low-voltage applications
Basic knowledge of single-phase electrical systems (120/240V)
Ability to read wiring diagrams and installation schematics
Familiarity with electrical terms used by contractors and distributors
Respond to technical inquiries professionally and accurately
Use a strong troubleshooting process to identify installation issue vs product issue vs application mismatch
Ask the right diagnostic questions and recommend the correct next steps
Clear verbal communication with contractors/electricians, sales teams/distributors, and internal engineering/QA teams
Strong writing skills for emails, FAQs, troubleshooting guides, and installation support instructions
Calm and professional behavior under pressure
Accountability and follow-through on cases
Strong attention to detail and documentation
Preferred
Technical background in electrical engineering, construction/field electrical work, or technical support/product support
Experience with wiring devices, lighting controls, or electrical accessories
Familiarity with UL/ETL listings and NEC requirements (GFCI, AFCI, TR, WR, etc.)
Knowledge of Title 24 / energy code basics (if applicable)
Experience supporting sales channels or distributor networks
Benefits
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Health, Dental, Vision and Life/AD&D insurance
Career Advancement Opportunities
Great Company Culture
Company
Enerlites, Inc.
Enerlites, Inc. is a leading supplier of lighting controls and wiring devices with 20+ years of experience in design and manufacturing.
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase