Fitch Irick Corporation · 5 hours ago
Digital Workplace Manager
Fitch Irick Management - Charlotte, NC 28209
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expFitch Irick Corporation, based in Charlotte, NC, has over 30 years of experience in the affordable housing development and property management field. The Digital Workplace Manager will manage all IT infrastructure and workplace technology, ensuring secure and efficient operations across the corporate office and property portfolio.
Financial ServicesReal EstateReal Estate Investment
Responsibilities
Manage all IT infrastructure and workplace technology within the corporate office and across the Fitch Irick property portfolio
Develop standardization for optimized lifecycle management, budget management and supportability
Ensure that all hardware and devices utilized by our employees is secure, up-to-date, asset managed and appropriate to deliver maximum productivity within budget
Manage external support partners, ensuring that agreed service levels are maintained or exceeded, and they are aligned with our strategic direction
Develop ITIL Service Management processes to be implemented across internal Fitch Irick IT team, along with ownership of ITSM platform
Manage IT Desktop Support and Infrastructure Support Resources
Deliver dashboard reporting on overall IT Service Levels with a focus on continuous improvement, incident reduction and customer experience
Own O365 Microsoft environment, directing our managed support partner to proactively maintain the environment to be aligned to our organizational structure, business needs and security requirements
Qualification
Required
10+ years of technology-related work experience. (Property and site focused preferred)
5+ years of supervisory or management experience including managing remote teams and managed service providers
5+ years customer service and business engagement in technology roles
5+ years experience installing, configuring and supporting personal computer hardware, monitors, printers and peripherals across dispersed locations
5+ years experience supporting Microsoft products including, O365, Azure, workstation and server operating systems
5+ years experience supporting small to medium sized networks including a solid understanding of office cabling/networks, conference room and workplace technologies
Proactive and practical approach to project risk / issue identification and resolution
Experience in delivering IT projects and office moves, change and decommissions across the US
ITIL Knowledge and skills in: Service Strategy, Service Design, Service Transition, Service Operation, Continuous Improvement, Procurement & management support
Excellent written and verbal communication skills
Ability to work independently or collaboratively and respond creatively to complex challenges
Preferred
ITIL certification
Benefits
Health, dental, and vision insurance.
Short-term & long-term disability.
Life insurance & AD&D coverage.
Pet insurance.
PTO
Paid company holidays & floating holiday of choice.
Employee Assistance Plan for you and your family.
Company
Fitch Irick Corporation
Fitch Irick Corporation is making a positive difference in the world one resident at a time while utilizing local, state, and federal tax-advantaged financing programs to enhance communities via the acquisition, development, and management of quality affordable housing.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase