Crossing Hurdles · 21 hours ago
Customer Support Representative | $50/hr Remote
United States
Contract
Remote
Mid Level
$20/hr - $50/hrCrossing Hurdles is seeking a Customer Support Expert fluent in Japanese. The role involves delivering high-quality customer support through various channels and contributing to process optimization initiatives.
Staffing & Recruiting
Responsibilities
Deliver high quality customer support in Japanese via email, chat, and phone channels
Resolve customer issues efficiently through structured problem solving and clear communication
Document and track customer interactions accurately across digital support platforms
Identify workflow inefficiencies and contribute to process optimization initiatives
Mentor and guide junior support team members, setting strong service standards
Practice active listening and empathy to ensure positive customer experiences
Collaborate with cross functional teams to escalate and resolve complex cases
Maintain and contribute to internal documentation and knowledge bases
Qualification
Required
Strong professional experience in customer service or customer support roles
Hands on experience providing email, chat, and phone support using digital platforms
Strong organizational skills with high attention to detail in documentation
Proven ability to work independently in a fully remote environment
Excellent problem solving skills with a calm, empathetic approach to customers
Strong active listening abilities and customer centric mindset
Company
Crossing Hurdles
At Crossing Hurdles, we specialise in customised recruitment and staffing solutions designed to drive success for businesses and professionals.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase