JPMorganChase · 5 hours ago
Service Design Vice President
United States
Full-time
Remote
Mid, Senior Level
5+ years expJPMorganChase is a leading financial services firm, and they are seeking a Service Design Vice President in Wealth Management. This role is pivotal in shaping end-to-end customer experiences by leveraging expertise in service design and systems thinking, while collaborating with diverse teams to enhance customer satisfaction and align with business objectives.
Asset ManagementBankingFinancial Services
Responsibilities
Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms
Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points and opportunities for improvement
Design service blueprints and document processes and touchpoints, incorporating inclusive design principles for seamless experiences
Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement
Collaborate with stakeholders and product partners to integrate customer-centric decision-making and develop experience-led metrics
Qualification
Required
5+ years of experience or equivalent expertise in service design, experience design, or a related field
Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding
Expertise in creating direct and indirect experiences for diverse users
Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus
Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
Strong communication skills to articulate design decisions to stakeholders
Ability to work independently and remotely on team projects
Fluency with Figma, Figjam, and the latest design tools
Strong PowerPoint and deck-building skills
Strong leadership skills to build alignment across diverse teams
Preferred
Experience in wealth management, investments, banking, or other financial domain
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase