Texas Health and Human Services · 23 hours ago
Network Specialist I
Denton, TX
Full-time
Onsite
New Grad, Entry Level
$3,581/mo - $5,372/moTexas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of Texans. The Network Specialist I role involves providing technical and complex analysis, support, and problem resolution for infrastructure operations, specifically in network and desktop systems support.
Health Care
Responsibilities
Complete assigned Help Desk Calls, IT Customer Requests, or other assignments approved by the SSLC Site Supervisor, East/West IT Manager, or ITCSS Director in accordance with IT goals, objectives, and standards. (30%)
Completes assignments, monitor infrastructure, and keep Site Supervisor informed of infrastructure issues so that infrastructure is available at least 98% of the time, service level agreements with customers are met, and team members work on approved assignments. (25%)
Monitor, evaluate, and recommend improvements to HHS hardware, software and network. (20%)
Serve as SME on approved Infrastructure Projects in accordance with Scalable Software/System Development Life Cycle (SDLC). (5%)
Comply with all Federal, State, and agency laws, rules, policies, and procedures including IT Handbook and Standard Operating Procedures (SOPs) that govern HHS IT. (5%)
Contribute to teamwork and unit harmony. (5%)
Promote an image of IT excellence and communicate effectively. (5%)
Completes Required Training prior to due date. (5%)
Qualification
Required
Experience in the Information Technology field, particularly in maintaining critical customer support services in a local or wide area network is required
Education from an accredited college or university with major course work in computer science, computer information systems, management information systems, or related field may be considered as a substitution for work experience on a year-for-year basis
Completion of CompTIA A+ training required within first year of employment
Knowledge of laws, rules, and regulations relevant to information technology in Texas
Knowledge of the limitations and capabilities of automated systems
Knowledge of the Texas Project Delivery Framework
Knowledge of the principles and practices of public administration and management
Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies
Knowledge of Voice, VoIP, voice mail and mobile device technologies
Knowledge of server and operating system technologies, particularly Windows
Knowledge of network and server monitoring technologies
Knowledge of security standards applicable to infrastructure operations
Skill communicating both verbally and in writing with varied levels of staff to develop positive effective working relationships and establish credibility, trust and confidence
Skill analyzing work related problems, drawing conclusions, and devising innovative solutions
Ability to prepare concise, reliable, accurate reports for executive level management
Ability to keep up to date on technical developments in the industry
Ability to manage one's own workload
Ability to promote teamwork, unit harmony, and the highest ethical standards
Ability to self-evaluate and continuously improve one's own knowledge, skills, and abilities
Ability to use Microsoft Office suite including Excel, Internet Explorer, Outlook, PowerPoint, Word, and/or Visio
Ability to test and implement and/or oversee fixes and/or upgrades on independent and interdependent infrastructure components, environments, and systems
Ability to accept suggestions for improvement and take steps to continuously improve one's own performance and conduct
Ability to use Dell or IBM personal computers and laptops released by manufacturers within the last four years
Ability to work under pressure and successfully manage multiple overlapping deadlines
Ability to produce accurate, high-quality results
Benefits
100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement
Company
Texas Health and Human Services
Texas Health and Human Services is an agency that focuses on improving health, safety and well-being.
Founded in 1907
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dr. Napoleon Broughton
Chief Executive Officer: Life Enhancement Solutions
John F. Palermo
CTO Strategic Analyst VI
Recent News
Help Net Security
2025-04-09
Fort Worth Star-Telegram
2024-04-01
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