Pacific Power · 17 hours ago
Transmission Account Manager (Portland, OR / Salt Lake City, UT) #113728
Portland, OR
Full-time
Onsite
Mid, Senior Level
$102K/yr - $140K/yr
5+ years expPacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion, and belonging. The Transmission Account Manager will act as an advocate for transmission customers, resolve issues related to wholesale service, and manage customer relationships while ensuring high satisfaction ratings and effective contract negotiations.
ComputerElectronicsEnergy
Responsibilities
Establish and maintain network customer relationships to facilitate the resolution of business unit issues affecting customers (i.e. FERC/NERC/EIM/Company policy, transmission interconnection, contract development, etc.)
Ensure high customer satisfaction ratings from key contacts with assigned customers
Collaborate with all organization levels within the company to address and solve customer issues and concerns
Apply detailed understanding of the Open Access Transmission Tariff, Business Practices, billing, operating procedures and other requirements to respond to and resolve customer inquiries and disputes as needed
Negotiate new contracts and revisions to existing contracts between Company and Customers. Consult with other departmental and legal staff in complex contract reviews and negotiations of terms with counter parties
Lead programs and projects within various internal business units including Grid Operations to develop strategies, goals, long term and annual operating plans for the transmission business unit
Represent the company’s interests in negotiations and implementation of contracts related to jointly-owned transmission assets
Consult and collaborate with various internal and external stakeholders in the development, implementation, coordination, communication, monitoring and reporting of long-term and annual operating plans and performance metrics specific to the transmission business unit
Direct achievement of transmission goals and implementation of long and short-term strategies
Research and analyze relevant data, evaluate complex situations, develop creative alternatives, provide recommendations, and negotiate and influence outcomes. Identify and manage the customer and PacifiCorp relationship development with a wide range of decision-makers in the customer organizations, i.e., account management, legal, production, engineering, finance, and other function areas as identified
Utilize project management, teamwork and leadership skills to communicate in a manner that will effectively leverage corporate resources and competencies. Provide solutions and recommendations regarding our customers' concerns and questions
Working knowledge of electric system operations, electric principals, regulation, tariffs and billings on a federal level
Utilize project management skills to deliver projects and processes as needed to successfully deliver network customer projects as required under network and other agreements
Qualification
Required
Bachelor's Degree in a technical discipline or related field; or the equivalent combination of education and experience
A minimum of five year's experience in transmission, system operations, transmission business systems including billing, operations experience, or related power supply experience
Experience in contract administration including interpretation of contract terms and negotiations of contract amendments with counterparties
Project management and leadership skills including the ability to work as a team member, to maintain project timelines, budgets, and deliver on commitments
Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a program or process. Ability to manage process though other business units
Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results
Communication and interpersonal skills involving the ability to establish trust when dealing with transmission customers, maintain confidence, and understand social behavior and interactions
Ability to communicate company's strategic plan, objectives for specific area, as well as company policies, procedures and practices, and federal transmission tariff and other federal regulations pertaining to transmission business
Ability to work with all organizational levels, to influence actions and negotiate outcomes
Ability to listen and communicate effectively through oral and written means
Knowledge of research, analysis, and consulting techniques, and applicable federal, state, and local governmental laws and regulations
Knowledge of complex transmission billing arrangements and metering configurations
Knowledge of electrical systems, transmission system operations, and FERC tariff
Ability to work with all organizational levels to influence actions and negotiate outcomes
Working knowledge of company construction and engineering standards
Strong computer skills including the use MS Word, Excel and Power Point
Preferred
Advanced degree in business (MBA) or equivalent experience
Knowledge of company policies, procedures, practices
Project management and construction experience. Experience negotiating with counterparties through complex contractual issues including those issues that impact revenues
Experience with the FERC ADR and ALJ issues resolution and negotiating processes
Familiarity and experience working with transmission customers
Detailed knowledge of the Open Access Transmission Tariff, Business Practices and operating procedures including e-Tagging, scheduling, and curtailment practices
Understanding of the FERC Tariff cost recovery requirements and how customer revenues related to transmission business and impact retail cost recovery from the state jurisdictions
Demonstrated ability to problem solve and resolve disputes with operating procedures, curtailments, and billing practices
Benefits
Health care
Retirement
Paid time off
Tuition assistance
Paid short-term and long-term disability
Paid bereavement leave
Company
Pacific Power
Pacific Power & Light started from several small electric companies, serving areas of Oregon and Washington.
5001-10000 employees
H1B Sponsorship
Pacific Power has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (5)
2023 (7)
2022 (5)
2021 (9)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Stefan Bird
President & CEO
Recent News
2025-11-20
Government Technology US
2025-10-04
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