MD Anderson Cancer Center · 2 hours ago
Information Services Manager - Enterprise Support Systems
United States
Full-time
Remote
Senior Level
$127K/yr - $223K/yr
7+ years expMD Anderson Cancer Center is a world-renowned healthcare institution dedicated to ending cancer. The Information Services Manager will lead the technology portfolio for Facilities Management, ensuring the reliability and modernization of systems that support building operations and maintenance. This role involves overseeing application support, enhancing operational platforms, and partnering with cross-functional teams to deliver essential services.
Health CareHealth DiagnosticsHospitalMedical
Responsibilities
Provide leadership and oversight for the application portfolio supporting Facilities, Engineering, EHS, Capital Projects, Space Management, Utilities, and related operational teams
Ensure application stability, performance, and continuous improvement across IWMS and ancillary systems
Oversee operational support and project-based initiatives across complex Facilities-related technology platforms
Lead a team responsible for functional application support and enhancement within an ITSM framework
Apply ITIL-aligned practices for incident, request, change, and release management
Ensure consistent, high-quality service using enterprise platforms such as ServiceNow
Partner with Facilities leadership, Medical Device and Clinical Engineering teams, and Information Services to understand business needs
Translate operational requirements into sustainable, scalable technology solutions
Collaborate with external vendors to manage contracts, support, and delivery of enhancements
Provide direction, coaching, and prioritization for staff supporting Facilities applications
Balance operational needs with modernization efforts to ensure system reliability and future readiness
Oversee production support, issue resolution, and root-cause analysis for mission-critical systems
Drive improvements in service delivery, system performance, and team processes
Support technology governance, compliance, and alignment with institutional standards
Ensure documentation, release readiness, and lifecycle management for all supported systems
Perform additional duties as assigned to support Facilities Application Support and Enterprise Support Systems
Qualification
Required
Bachelor's Degree
7 years in information technology services, to include two years supervisory/management experience
Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience
Completion of both programs can be substituted for a maximum of two years of supervisory or management experience
Must pass pre-employment skills test as required and administered by Human Resources
Preferred
Master's Degree
Healthcare experience
Strong background supporting facilities, Operations or Asset Management technologies in a complex enterprise environment
Success leading application support teams with focus on service delivery
Budget/finance experience
Contract management
Information Technology Service Management (ITSM) experience
Information Technology Infrastructure Library (ITIL) experience
ServiceNow experience
Benefits
Paid medical benefits
Generous paid time off (PTO)
Strong retirement plans
Tuition benefits
Educational opportunities
Individual and team recognition
Company
MD Anderson Cancer Center
MD Anderson Cancer Center is a cancer treatment and research institution which gives treatment, and research of all types of cancer.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$16.2MKey Investors
Break Through CancerGastro-Intestinal Research Foundation
2023-05-16Grant· $2.7M
2023-01-24Grant· $3.5M
2022-04-19Grant· $10M
Leadership Team
D
David Tweardy
Professor
Recent News
2026-01-19
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