Service Desk Analyst III :: Phoenix, AZ (100% Onsite 5 days/week) jobs in United States
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Strategic Systems Inc · 1 hour ago

Service Desk Analyst III :: Phoenix, AZ (100% Onsite 5 days/week)

positionPhoenix, AZ
timeFull-time
remoteOnsite
senioritySenior Level

Strategic Systems Inc is seeking a Service Desk Analyst III to serve as a senior technical escalation resource in a large enterprise environment. This role requires deep technical expertise and strong ownership of escalations to support complex systems and applications while contributing to system reliability and process improvement.

ConsultingCRMInformation TechnologyStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Yaswanth Batchala
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Responsibilities

Act as Tier II / Tier III escalation point for complex incidents and service requests
Troubleshoot SCCM imaging, patching, deployments, and endpoint configurations
Manage MDM platforms (Intune or equivalent), including iOS device support
Administer Azure and Azure Active Directory (identity, MFA, conditional access)
Perform advanced Active Directory tasks (GPOs, OUs, permissions, security groups)
Support custom enterprise applications in collaboration with internal teams
Conduct root-cause analysis and implement long-term solutions
Monitor enterprise systems and assist with administrative tasks
Lead onboarding and offboarding (hardware, software, access)
Create SOPs, KB articles, and technical documentation
Mentor Service Desk I/II analysts

Qualification

SCCMAzureAzure Active DirectoryActive DirectoryMobile Device ManagementTier II / Tier III supportCustom application supportWindows ServerExchangeSharePointSystem CenterSAN conceptsDatabasesVirtualizationAutomation experienceMicrosoft certificationsCompTIA certificationsHDI certifications

Required

SCCM
Mobile Device Management (Intune, AirWatch, or equivalent)
Azure
Azure Active Directory
Active Directory
Tier II / Tier III escalation support
Custom application support
Windows Server
Exchange
SharePoint
System Center
SAN concepts
Databases
Virtualization

Preferred

Automation and process improvement experience
Microsoft certifications (AZ-900, MD-102, MS-500)
CompTIA A+, Network+, Security+
HDI certifications

Company

Strategic Systems Inc

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We build the bridge between your business strategy and your technological capability.
dateFounded in 2004
location
Dublin, Ohio, USA
people-size201-500 employees
web-link
http://strsi.com

H1B Sponsorship

Strategic Systems Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (131)
2024 (177)
2023 (135)
2022 (119)
2021 (88)
2020 (32)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase