National Association of Latino Healthcare Executives · 1 day ago
Program Manager V – Community & Social Health
Oakland, CA
Full-time
Onsite
Senior LevelThe National Association of Latino Healthcare Executives is dedicated to fostering health equity and addressing social determinants of health. The Program Manager V will manage large-scale programs with multiple workstreams, ensuring program outcomes are achieved while leading a team and collaborating with diverse stakeholders.
Health CareHospitalMedical
Responsibilities
Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams
Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others
Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages highly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors the program financials of large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities
Leads the work of large program teams by monitoring internal and external resources. Leads others in requesting and coordinating internal and/ or external resources based on the alignment of team member skills and program demands. Communicates a clear vision of program goals and objectives to the team. Delivers performance feedback to team members supervisors
Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate
Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures
Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, senior management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success
Reviews vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Participates in contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy
Qualification
Required
Experience managing large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions
Ability to lead the work of large program teams by coordinating and monitoring internal and/or external resources
Proven track record of proactively monitoring, identifying, and mitigating program risks, issues, and trigger events
Experience in developing mitigation plans and strategies
Ability to monitor compliance of program activities by ensuring adherence to relevant policies and procedures
Experience ensuring alignment, buy-in, engagement, and support of diverse program stakeholders
Ability to review vendor performance levels and ensure service level agreements are met
Experience participating in contract negotiations with vendors
Strong communication skills to promote learning in others and build relationships with cross-functional stakeholders
Ability to adapt to competing demands and new responsibilities
Experience in developing, analyzing, and managing highly complex program plans
Ability to manage and monitor program financials of large-scale programs
Experience in leading program activities related to organizational change management
Preferred
Experience in a matrixed environment
Ability to influence team members within assigned team or unit
Experience in conducting or overseeing business-specific projects by applying deep expertise in subject area
Experience in developing work plans to meet business priorities and deadlines
Ability to recognize and capitalize on improvement opportunities
Company
National Association of Latino Healthcare Executives
The National Association of Latino Healthcare Executives is a hospital and healthcare organization.
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jackie Sifuentes, MBA, LSSYB
Co-Founder La Mesa Emerging Leaders Mentorship Program for Early Careerists
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