MassMutual · 17 hours ago
Customer Care Specialist
United States
Full-time
Remote
Entry Level
$45K/yr - $45K/yr
1+ years expMassMutual is a growing company focused on providing excellent customer service in their Life Customer Care Center. The Customer Care Specialist role involves creating personalized experiences for customers, educating them about their life insurance policies, and resolving requests efficiently.
FinanceFinancial ServicesInsuranceLife InsuranceRetirement
Responsibilities
Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact
Educate customers about their life insurance policies with MassMutual
Apply knowledge to handle many problems independently while seeking guidance in highly complex situations
Balance time effectively to ensure the department meets expected service levels
Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time
Qualification
Required
Must be willing to work ANY 8-hour shift within our hours of operation, 8am–8pm Eastern Time Monday–Friday, based on business need (NO WEEKENDS)
1+ years of customer service experience (or Undergrad Degree in lieu of experience)
High School Diploma (or GED)
Must be able to attend mandatory training from April 6th to June 26th without interruption
Preferred
2+ years of Customer Service Experience
Proficiency with Microsoft Office Suite
Experience with Insurance or Annuity Servicing financial products, hospitality or retail sales with a high degree of direct consumer contact and problem solving/critical thinking
Bilingual a plus (Spanish)
Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows
Benefits
12 Weeks Paid Virtual Training
Ability to earn 5% annual bonus
Company
MassMutual
MassMutual is a mutual life insurance company that provides investment management and trust services.
5001-10000 employees
H1B Sponsorship
MassMutual has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (96)
2024 (94)
2023 (66)
2022 (115)
2021 (121)
2020 (73)
Funding
Current Stage
Late StageLeadership Team
Eddie Ahmed
Chairman, President & CEO
Roger W. Crandall
Chairman, President & CEO
Recent News
2026-01-18
2025-12-25
Company data provided by crunchbase