Advanced Sterilization Products · 15 hours ago
Field Service Engineer
United States
Full-time
Remote
Mid, Senior Level
$51K/yr - $86K/yr
5+ years expAdvanced Sterilization Products is a leading global provider of innovative sterilization and disinfection solutions. The Field Service Engineer is responsible for providing customer service solutions related to installation, maintenance, and support of ASP systems.
Health CareMedicalMedical Device
Responsibilities
Partners with sales and clinical education field team to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP’s install base. Able to work as a part of a cross-functional work group
Manages all responsibilities of primary territory, including compliance and documentation requirements
Performs the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory
Performs preventive maintenance and documents performance and maintenance records on equipment
Work with leadership and customers and scheduling personnel to schedule all aspects of technical / service work required to support all products supported and serviced by Advanced Sterilization Products technical service division
Provides support and responds to customers related to critical service
Determines cause(s), troubleshoots, and performs corrective action as required
Completes all assigned training and documentation requirements within assigned due dates
May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation
Devises project plans for the installation-planning phase of new equipment
Manages customer expectations on a regular basis before & after various interactions to ensure customer satisfaction
Completes all activities within the Service System through daily updates and documentation
Completes all processing of RMA returns to support individual usage of supporting parts and equipment
Manage personal “trunk” inventory and complete required audits to support thereof
Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer issues arise
Provides feedback/suggestions for design improvement opportunity
Beta site support/installation. Performs other duties assigned as needed
This position requires on-call responsibilities, including weekend call coverage on a rotating basis
Qualification
Required
High School or Equivalent
Associate's Degree
Bachelor's Degree
Master's Degree
PhD Degree
Minimum of 3 years of related work experience with Associate Degree
Minimum of 5 years of experience in customer support/customer relations/technical support
Minimum Of 2 Years Customer Service Experience
Minimum of 3 years of experience in a Field Service environment preferably in the electronics or medical device industry or minimum of 3 years of experience as a Biomedical Engineer in a hospital environment
Demonstrate excellence in providing customer service
Highly motivated to achieve top level customer satisfaction in all accounts
Ability to perform successfully in a matrix/team environment utilizing excellent verbal and written communication, time management and teamwork skills
Experience using office based and customized computer programs/applications for territory management and administrative activities
Basic knowledge of office-based computer programs such as Word, Excel and Access, and their application in administrative activities
Knowledge of service systems
Knowledge of inventory management practices to maintain and account for parts inventory
Basic understanding of business practices, processes, and associated costs of managing primary territory
Knowledge of calibrated tools
This position requires on-call responsibilities, including weekend call coverage on a rotating basis
Preferred
4+ years of work experience in a related Medical Device industry
Experience working in a field service environment
MCP certification or equivalent
Microsoft A+ certification or equivalent computer hardware certification
Company
Advanced Sterilization Products
In healthcare, nothing is more important than protecting patients.
1001-5000 employees
H1B Sponsorship
Advanced Sterilization Products has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (1)
2022 (1)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-06Acquired
Leadership Team
Ivan Salgo
Chief Medical Officer & Vice President - ASP/Fortive
Estelle Pellegrino
Sr Human Resources Business Partner
Recent News
2025-10-06
Company data provided by crunchbase