Texas Health and Human Services · 6 hours ago
Accountant III - Hotline CSR
Austin, TX
Full-time
Onsite
Mid Level
$4,500/mo - $4,725/mo
3+ years expTexas Health and Human Services Commission (HHSC) is dedicated to positively impacting the lives of Texans. The Accountant III will handle customer service inquiries related to accounting for the Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF), ensuring accurate client account information and managing workflow logs.
Health Care
No H1B
Responsibilities
Answer inbound calls from clients who were overpaid Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) benefits. Provide account information to clients using various databases. Verify client account accuracy and update information as requested or needed. (45%)
Make outbound calls to clients to provide account details and answer inquires received via voicemail. (5%)
Process returned mail and requests from clients including address changes, deceased client updates, complete client case/payment history requests, retrieve after hours voicemails, and return client calls as needed. (5%)
Process Fair Hearing Appeal requests, disputes of liability, and documentation of bankruptcy. (5%)
Process Treasury Offset Program (TOP) and Inspector General (IG) repayment agreements, and one-time debit requests from Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) overpaid clients. (5%)
Create, work, and monitor the progress of client workflow logs via the Accounts Receivable Tracking System (ARTS) for claim changes, reviews, and refund requests. (5%)
Backup to the following tasks: Prepare refund requests, SARS, and fund moves sent to ARTS Corrections inbox. Complete Provider Claim setups sent to ARTS Claims inbox. (5%)
Assist with State Reviews and requests sent to ARTS Projects inbox. Assist with New ARTS user setups, ARTS password resets, and TOP file uploads/downloads. (5%)
Cross train in other areas of the Accounts Receivable Department to aid as a backup as needed and assigned by management. Work on special assignments as determined by management to accommodate business needs and deadlines. (5%)
Qualification
Required
At least three years of experience in customer service, call center, accounting, bookkeeping, or cash-handling experience using an automated accounting system
At least three years of experience using Microsoft Office Suite
Knowledge of policies and procedures for handling funds including reconciliation
Skill in customer service, cash handling or fund processing
Skill in the use of office equipment, computers, and various software applications
Skill in problem identification and resolution
Ability to interpret and apply accounting data and work accurately with numerical detail
Ability to work within established deadlines and ability to prepare accurate reports
Ability to communicate effectively and professionally with clients, providers, agency staff, and others
Ability to work under moderate supervision with limited latitude for the use of initiative and independent judgment
Preferred
Bilingual in both English and Spanish
Three years of experience in customer service or call center
State or Governmental accounting experience
Experience using automated accounting or customer database systems
Experience with MS office suite (Word, Excel, Outlook, Teams)
Excellent written communications as observed by detail and completeness of information provided on the state application
Three years of on-the-job experience in accounting, finance, or cash-handling or related fields. Higher-level education in the financial field may be substituted for work experience on a year-to-year basis
Benefits
100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement
Company
Texas Health and Human Services
Texas Health and Human Services is an agency that focuses on improving health, safety and well-being.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dr. Napoleon Broughton
Chief Executive Officer: Life Enhancement Solutions
John F. Palermo
CTO Strategic Analyst VI
Recent News
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