Capital One · 3 hours ago
Senior Manager - Top of House Communications & Creative Lead (Hybrid)
McLean, VA
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$201K/yr - $229K/yr
6+ years expCapital One is a leading financial services company, and they are seeking a Senior Manager for Top of House Communications & Creative Lead. This role involves delivering engaging communications to support the Card business strategy, collaborating with stakeholders, and leading a creative team to enhance the Card brand.
Financial Services
No H1B
Responsibilities
Lead Card President-level forums, speaking engagements, videos, and messages, including The Quarterly and Card & Partner VP+ meetings. Bring your innovative creativity to help us amplify the President’s voice through these forums with more interactive segments, thoughtful slides and talking points, and best-in-class email communications
Support the planning, preparation and execution of speaking engagements including intake requests, briefing documents and collateral, post event analysis, etc
Lead our efforts to build out communication strategies in support of Associate Experience (AX) efforts. Partner closely with the associate experience lead and her team to understand the intent, and translate the intent into best-in-class communications, forums, and touchpoints
Accountable for developing communications campaigns that deliver on US Card’s associate experience strategy for new and/or large-scale associate experience efforts (i.e./ Activate, Elevate, Geo Strategy, etc.) and cyclical campaigns (i.e./ Promotions, Associate Appreciation Week, Admin Day, etc.)
Develop end-to-end channel plans, audience segmentation, messaging, production & measurement, including post-campaign data
Develop EC level executive messaging in support of Associate Experience initiatives and campaigns
Lead the Creative team to build on, evolve, elevate, and burnish the Card brand architecture to associates
Proactively fuel and populate our communication team’s editorial calendar with engaging collateral of mass relevance to all US Card associates, and measure your performance and impact through analysis of communications metrics
Lead Top of House Forums, Speaking/Video engagements, etc. consulting with Chief of Staff team as needed
Partner with the Executive Communications team to deliver cohesive storytelling through our top of house communications channels
Partner with, present, influence, and sell-through strategies/campaign plans/results to Card and Card Command Center leadership
Work effectively through project teams and other campaign leads
Consistently report out on progress through compelling data visualizations that reflect our performance as a whole team and drive us towards actionable insights which will power our future
Consistently check in with other LOB teams to understand best practices, share our own wins, and conduct internal and external research
Qualification
Required
Bachelor's Degree or military experience
At least 6 years of experience in communications, chief of staff, or event and project management
At least 3 years of client facing or consulting experience
At least 3 years experience as a people leader
Preferred
5+ years leading teams of communicators and/or chiefs of staff
5+ years of client facing or consulting experience
Exceptional problem solving and influencing skills
Work experience achieving results with complex projects
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
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