Ericsson · 14 hours ago
NCE Improvement Consultant
Plano, TX
Full-time
Onsite
Senior LevelEricsson Inc. is a leading telecommunications company seeking an NCE Improvement Consultant to enhance operational performance across various functional areas. The role focuses on driving transformation initiatives, improving processes, and facilitating cultural change to ensure long-term success within the organization.
Information TechnologyInternetMobileTelecommunications
No H1B
Responsibilities
Define and deploy relevant key performance indicators (KPIs) to monitor the success of business deliverables including customer satisfaction, cost structure and delivery efficiency
Lead and support major transformation initiatives, projects, and programs aimed at enhancing operational and functional performance
Proactively analyze and propose improvements to processes, workflows, and ways of working
Support and enable day-to-day and continuous improvement activities within the functional area and across the regions and territory teams
Facilitate culture change within the organization to support new ways of working and ensure that all employees are engaged and committed to the transformation process
Qualification
Required
Bachelor's degree in Business, Engineering or Operations Management, or a related field
Proven leader of operational/functional improvements—including operational readiness, process improvement, and service delivery—in large, complex orgs; telecom preferred
Strong analytical/problem-solving; pinpoint improvements, propose actions; deploy KPIs to monitor and boost performance
Change management expertise; influence and engage stakeholders at all levels (including senior leadership); collaborate effectively across the org
Excellent communication/presentation/consultative skills; strong negotiation/influencing; advanced storytelling to simplify/visualize complex info for varied audiences
Project/program management track record delivering transformations on time and on budget; manage multiple projects in fast-paced, high-pressure settings
Proficient with program-management tools and MS Excel/Word/PowerPoint to gather/analyze/communicate complex concepts; coordinate training for internal and external resources
Automation-forward; experience with digital platforms and process digitization; champion Ericsson values/culture; model collaboration, respect, innovation; adapt quickly to changing needs
Preferred
MBA strongly preferred
Benefits
Excellent health benefits including the choice of three medical plan options
Dental plan option
401(k) Plan offers an automatic 3% company contribution
Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay
50 cents on every $1 on the next 2% of eligible pay
Basic life insurance and basic accidental death and dismemberment coverage
Short-term and long-term disability coverage
Stock Purchase Plan
Minimum of 15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time
80 hours of sick time annually
Up to 16 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Recognition programs
Company
Ericsson
Ericsson is an information and communications technology company that offers network services. It is a sub-organization of Investor.
Founded in 1876
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.82BKey Investors
InvestorNordic Investment BankEuropean Investment Bank
2025-04-04Post Ipo Equity· $119.99M
2024-07-12Post Ipo Debt· $109.22M
2023-12-15Post Ipo Debt· $109.09M
Leadership Team
Borje Ekholm
CEO & President
Niklas Heuveldop
CEO Vonage & Head of Business Area Global Communications Platform
Recent News
WSJ.com: US Business
2026-01-24
2026-01-24
2026-01-24
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