Auxilius · 1 day ago
Director, Client Success & Accounting Workflows
United States
Full-time
Remote
Lead/Staff, Director/Executive
4+ years expAuxilius is a fast-growing, venture-backed B2B SaaS company transforming how innovative biotechs operate. The Director, Client Success & Accounting Workflows will support strategic clients, optimize client-facing workflows, and build out the customer success strategy, ensuring operational excellence and client satisfaction.
BiotechnologyInformation TechnologySoftware
Hiring Manager
Abigail S.
Responsibilities
Partner with clients to help them maximize value from the platform
Own and manage complex accounting workflows for strategic clients using the Auxilius platform
Ensure financial data is accurate, complete, and aligned with GAAP and client expectations
Provide consultative guidance on accounting, FP&A, and financial operations
Solve complex technical accounting problems and escalate issues thoughtfully
Design and own the end-to-end customer success strategy across the client lifecycle, from onboarding through renewal and expansion, ensuring customers realize measurable operational and trial outcomes from Auxilius’ platform and services
Define success frameworks, health metrics, and engagement models that translate Auxilius’ data, context, and methodologies into clear value narratives, standardized playbooks, and proactive intervention signals
Partner cross-functionally with Product, Ops, Sales, and Data to surface customer insights, influence roadmap prioritization, and continuously improve how we deliver clarity and impact at scale
Build the operating infrastructure for customer success including team structure, tooling, workflows, and feedback loops that support retention, expansion, and long-term customer trust in a regulated, high-stakes environment
Identify opportunities to standardize workflows and drive operational efficiency
Qualification
Required
BA/BS in Accounting, Finance, or related field
Experience in life sciences / biotech accounting, especially familiarity with clinical trial management
CPA and/or public accounting experience required
4+ years of relevant technical accounting experience
Experience with complex client accounting workflows and financial operations
Experience collaborating cross-functionally and working directly with clients
Strong problem-solving, analytical, and business judgment skills
Ability to manage multiple projects simultaneously with attention to detail
Start-up experience or high-growth environment
Preferred
Exposure to Customer Success, onboarding, or adoption processes
Experience with financial systems or SaaS platforms
Benefits
Premium healthcare
Access to modern health partners like One Medical, Kindbody, Talkspace, and Teladoc
Flexible Spending Account
401(k) that matches 100% of the first 1% you contribute and 50% of the next 5%
Life and disability insurance
Commuter benefits
24/7 well-being resources through Health Advocate
Unlimited PTO
Company
Auxilius
Auxilius provides clinical trial financial management software for Biopharma.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$20MKey Investors
SignalFireRenegade Partners
2024-03-15Series A· $10M
2022-06-16Series A· $10M
Leadership Team
Adam Weisman
Co-founder & CEO
Laura Remaker
Chief People Officer (Fractional)
Recent News
Company data provided by crunchbase