Better Talent · 15 hours ago
UX Manager
United States
Full-time
Remote
Senior Level
$140K/yr - $160K/yr
6+ years expBetter Talent is a company that has been providing integrated software and marketing solutions for the hospitality industry for over 21 years. They are seeking a UX Manager to lead and inspire their design team, driving user-centered innovation and collaborating closely with Product and Engineering to create intuitive solutions that enhance user experience.
Hospitality
Responsibilities
Lead, mentor, and develop the junior designers and the technical writing function
Set clear goals, provide ongoing feedback, and support career development
Establish and maintain UX processes, documentation, and design standards
Own and evolve the design system to ensure consistency and scalability
Drive a cohesive UX vision across all products in partnership with the SVP of Product
Ensure UX decisions are grounded in user research, customer feedback, and data
Define and implement UX best practices, design frameworks, and accessibility standards
Create and oversee wireframes, prototypes, user flows, and visual design created by the team
Collaborate with Product Managers to shape feature requirements and design priorities
Work with Engineering to ensure designs are implemented accurately and efficiently
Review and refine user interface designs to maintain product consistency and quality
Guide the technical writers in creating clear, accurate, and user-friendly documentation
Ensure product content aligns with UX principles and reduces user friction
Advocate for accessible, customer-empowering content across self-service channels
Partner with Customer Success, Professional Services, and Support teams to gather insights, reduce support needs, and enhance self-service experiences
Drive key business outcomes, including reduced churn, improved adoption, and decreased support volume through UX improvements
Participate in discovery sessions, usability testing, and customer research
Communicate UX vision, updates, and rationale to stakeholders
Translate UX insights into measurable product and customer impact
Define and track UX-related metrics such as usability, task success, adoption, and support drivers
Identify opportunities to simplify workflows and improve customer outcomes
Stay current with UX trends, tools, and best practices
Qualification
Required
6+ of experience in UX, product design, or related fields
2+ years of experience leading or mentoring designers and/or content professionals
Strong understanding of UX principles, interaction design, accessibility, and design systems
Understanding of the application of AI in a design context
Experience partnering with Product Managers and Engineers in Agile product teams
Working knowledge of front-end technologies and design-to-development workflows (not expected to code)
Benefits
Full medical, dental, and vision coverage
Flexible Paid Time Off
Unlimited access to professional training and development
Health Savings Account with up to a $2,000 annual match
Up to $900 in Wellness Rewards annually
Flexible work environment
Free life insurance and long-term disability coverage
Flexible Spending Accounts
Retirement plan with employer match
$150 quarterly gift for personal use
Competitive wages
Work with an amazing team!
Company
Better Talent
Better Talent blends technology, behavioral science, and a high-touch human approach to help you identify and hire the best candidates.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Adam Tully -.
COO
Company data provided by crunchbase