Dexian · 3 hours ago
Customer Service Representative
Orlando, FL
Contract
Onsite
Entry Level
$18/hr - $20/hr
1+ years expDexian is a leading provider of staffing, IT, and workforce solutions. They are seeking a dedicated and customer-focused Customer Service Representative (CSR) to serve as the primary point of contact for customers, handling inquiries and resolving issues to ensure a positive customer experience.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Vikash Singh
Responsibilities
Respond to customer inquiries via phone, email, chat, or ticketing systems in a timely and professional manner
Resolve customer issues related to products, services, billing, or accounts while maintaining high customer satisfaction
Accurately document customer interactions, updates, and resolutions in internal systems
Follow established policies, procedures, and service-level agreements (SLAs)
Escalate complex or unresolved issues to appropriate teams when required
Maintain a strong understanding of company products, services, and processes
Meet or exceed individual and team performance metrics (quality, productivity, CSAT, AHT, etc.)
Handle sensitive customer information with confidentiality and discretion
Qualification
Required
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
Strong verbal and written communication skills
Ability to multitask and navigate multiple systems simultaneously
Basic computer proficiency (CRM systems, MS Office, or similar tools)
Strong problem-solving and conflict-resolution skills
Preferred
1–3 years of customer service or call center experience
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase