BD · 5 hours ago
System Support Engineer 1 - Hybrid
Sparks, MD
Full-time
Hybrid
Entry Level
$26.10/hr - $43/hr
2+ years expBD is one of the largest global medical technology companies in the world. They are seeking a System Support Engineer to provide customer support services on the operation and repair of diagnostic instrumentation, which includes telephone technical support, on-site visits, and training of other service personnel.
Health CareMedical DeviceTechnical Support
Responsibilities
Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by BD
Provide follow-up service by calling customers who have recently had service interactions
Maintain accurate records and documentation on service tickets
Follow up on shipped parts that require a parts return (RMA)
Complete service documentation as required
Interface and work closely with advanced support specialists as required
Qualification
Required
The ability to multi-task and be adaptable to changing business environment(s)
Must have effective communication and customer service skills
Associate's Degree
Two years of technical or military training in electronics or experience in a similar field
Preferred
Bachelor's degree or an Associates Degree in Electronics/Computers/Biomedical Engineering (with Molecular/Micro emphasis)
3-4 years of service experience in the troubleshooting and repair of electronic systems
Proficient PC skills (Microsoft Office package)
Requires a good working knowledge of electronics and electro-mechanical devices
Working knowledge and practical experience of basic test equipment, networking set up and troubleshooting
Experience with PC assembly, upgrades and repairs are highly desirable
PC-based application software knowledge highly preferred
Experience with medical devices and equipment, PC/software/LIS/networking/database management knowledge is highly desired
Benefits
Competitive package of compensation and benefits programs
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President Interventional Segment
Recent News
2026-01-22
Medical Device Network
2026-01-22
Company data provided by crunchbase