CXtec · 13 hours ago
Learning And Development Specialist
Syracuse, NY
Full-time
Onsite
Mid Level
$70K/yr - $85K/yr
4+ years expCXtec is seeking a dynamic Learning & Development (L&D) Specialist to build, deliver and continuously improve programs that power their people. This role focuses on accelerating employee readiness, strengthening sales performance, and supporting career development across the organization through impactful learning experiences.
InfrastructureNetwork HardwareVoIP
Hiring Manager
Tawney Crystal, PHR
Responsibilities
Conduct comprehensive training needs assessments to identify skill gaps and align learning solutions with departmental and organizational objectives
Build structured role‑based learning paths for all departments, integrating product, process and industry knowledge
Design and deliver blended learning programs (virtual ILT, e‑learning, microlearning and job aids) using ADDIE and adult-learning best practices
Work cross‑functionally with department leaders to prioritize capability gaps and ensure learning plans align with business goals
Collaborate with subject matter experts to ensure training content is accurate, relevant and aligned with industry best practices
Design, deliver and manage train-the-trainer programs (SME‑driven) to ensure accurate and consistent learning experiences occur
Create onboarding templates and checklists
Ensure onboarding is standardized, welcoming and culturally aligned
Lead new hire onboarding and equip managers for role-specific onboarding
Translate go‑to‑market priorities into actionable training that supports performance outcomes
Reinforce sales methodology (LEAD Above) through practice, coaching and work-embedded learning
Partner with Sales Ops/RevOps to embed learning into CRM workflows
Develop and deliver new manager onboarding and leadership development programs
Design and manage leadership development programs for supervisors, managers and emerging leaders
Support development initiatives that strengthen leadership capability and internal bench strength
Build and maintain career pathways, ladders, competency models and high‑potential development programs
Partner with leadership team to identify readiness and succession needs
Equip managers with tools and strategies to reinforce learning and coaching within their teams
Coach and support managers in conducting effective performance and career development conversations
Build and maintain an enablement content library (playbooks, talk tracks, scenarios, demos) with clear version control and sunset rules
Leverage platforms such as LMS, content management and learning analytics tools
Develop and maintain compliance training and enterprise learning requirement calendar
Develop and manage a KPI framework that defines success metrics for each training initiative
Solicit feedback, conduct evaluations and build dashboards and reports that measure training effectiveness, adoption, behavior change and business impact
Track and analyze key indicators including time‑to‑proficiency, skill acquisition, performance outcomes and productivity lift
Integrate LMS analytics, performance data and stakeholder input to refine programs and guide decision-making
Deliver KPI insights and recommendations to leadership, supporting strategic planning and performance improvement
Qualification
Required
BA/BS in Education, Human Resources, Organizational Development or related field; relevant certifications welcomed
4+ years of progressive experience in L&D, Sales Enablement or training within a corporate environment
Background in technology sales or lifecycle services a plus
Certification or practical fluency in one or more sales methodologies a plus. (LEAD Above, SPIN, MEDDICC, Challenger, Sandler)
Proficiency with learning management systems and e-learning platforms
Experience integrating training with CRM and enablement stacks (e.g., Salesforce, HubSpot, Sales LinkedIn Navigator, ZoomInfo, major LMS)
Demonstrated expertise with instructional design models (ADDIE) and evaluation (Kirkpatrick)
Strong communication, facilitation (virtual and in-person), and interpersonal skills
Experience owning and executing initiatives from start to finish
Self-motivated and able to plan, organize and prioritize work independently
Proficient in MS Office
Preferred
Background in technology sales or lifecycle services a plus
Certification or practical fluency in one or more sales methodologies a plus. (LEAD Above, SPIN, MEDDICC, Challenger, Sandler)
Benefits
Health insurance and prescription drug coverage
Dental and Vision insurance
Company-paid life insurance and voluntary life options
Company paid short and long-term disability coverage
Critical illness, accident and hospital indemnity insurance
Flexible spending accounts
Identity Theft & Fraud Protection
Legal insurance
Pet insurance
Traditional and Roth 401(k) retirement plan with company match
Tuition reimbursement
Employee Assistance Program
Paid vacation, sick/personal days and holidays
Company paid, attached garage parking
Company
CXtec
CXtec has delivered value and support in current and legacy networking, voice and cable infrastructure.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-08-29Acquired
Leadership Team
Tawney Crystal
VP of Human Resources
Recent News
Morningstar.com
2025-11-06
2025-07-30
Business Wire
2025-02-20
Company data provided by crunchbase