New York Life Insurance Company · 1 hour ago
Service Operations - Platinum & Operations Service Teams - Corporate Vice President - 93286
Dallas, TX
Full-time
Hybrid
Senior Level
$107K/yr - $153K/yrNew York Life Insurance Company is committed to providing outstanding service to its high-profile agents. The Corporate Vice President of Service Operations will oversee both the Platinum Service Team and a non-Platinum Operations Service Team, ensuring high-quality service delivery and operational excellence across multiple products.
FinanceFinancial ServicesInsurance
Responsibilities
Provide executive oversight for the Platinum Service Team and a non-Platinum Operations Service Team, ensuring service excellence, consistency, and alignment with enterprise goals
Lead, coach, and develop managers who directly manage call and service teams across multiple locations, including remote sites
In consultation with designated Officers, establish and oversee workforce strategies, capacity planning, and staffing models to ensure work is completed accurately, efficiently, and within established service standards
Monitor operational performance through management control reports, workflow tools, and quality metrics; ensure accountability and timely remediation of issues
Maintain and govern Platinum roster and qualification processes with rigor and transparency, preserving the integrity and prestige of the Platinum Service designation
Advise senior leaders on the future-state operating models, balancing service excellence, scalability, and brand differentiation
Serve as senior liaison with Managing Partners, Field Service partners, and Platinum agents to support complex service needs and escalations
Partner with Platinum agents and their staff/teams to address and remediate highly complex, sensitive, and high-impact cases
Ensure strong, trusted relationships are developed with internal and external stakeholders to drive service enhancements and operational refinements
Reinforce Platinum Service’s brand as a differentiator for New York Life
Foster a positive, inclusive, and high-performance culture through effective leadership and clear expectations
Guide managers in employee development, coaching, mentoring, and succession planning
Oversee performance management processes, including goal setting, quality standards, and professional development planning
Champion leadership behaviors that motivate, inspire, and retain top talent
Ensure consistent quality review processes are in place across teams, with a focus on accuracy, compliance, and risk mitigation
Provide executive oversight of escalations, process exceptions, and work-related issues
Handle or oversee special projects, including Office of General Counsel, Corporate Compliance requests, and other enterprise initiatives as assigned by Officers
Actively participate in New York Life’s Continuous Improvement (CI) program and demonstrate sustained use of CI tools and behaviors after training
Identify opportunities to improve processes, reduce error rates, increase efficiency, and enhance the agent and customer experience
Partner with peers and cross-site leaders to address systemic production, process, and technology issues
Collaborate with technology, product, and operations partners on system testing, enhancements, and implementation of new products or procedures
Ensure managers and teams are informed, trained, and prepared for changes related to new products, systems, and procedures
Qualification
Required
Bachelor's degree preferred; High School Diploma or GED required
Extensive Traditional Life experience required; Fixed and/or Variable Annuity experience strongly encouraged
Prior people leadership experience required, including managing managers and leading multi-team operations
Demonstrated success in motivating, developing, and leading leaders and teams
Strong strategic thinking, analytical, and problem-solving skills, with the ability to address complex agent and operational issues
Proven ability to apply sound judgment, negotiate non-standard solutions, and present recommendations to senior leadership
Strong written and verbal communication skills
High level of accountability, ethical judgment, and decision-making capability
Ability to forecast future operational needs and recommend policy or process changes with broad organizational impact
Preferred
Broad knowledge of insurance and investment products; Annuity New Business experience included but not a primary focus
Series 7/24 or Series 6/26 preferred but not required
Benefits
Leave programs
Adoption assistance
Student loan repayment programs
Company
New York Life Insurance Company
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.
Founded in 1845
10001+ employees
H1B Sponsorship
New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (99)
2023 (85)
2022 (77)
2021 (48)
2020 (65)
Funding
Current Stage
Late StageLeadership Team
Don Vu
Senior Vice President, Chief Data & Analytics Officer
Deepa Soni
Executive Vice President and Chief Information Officer
Recent News
2026-01-13
2026-01-05
Insurance News in the United States
2025-12-13
Company data provided by crunchbase